Workers’ Compensation Assistant

Rockforce • Nashville, TN

3d • Hybrid

About The Position

The Workers' Compensation Claims Assistant provides administrative support for RockForce's multi-state workers' compensation program under the direction of the Workers' Compensation Manager. The position assists with injury intake, claim filing, information gathering, wage reports, third-party administrator (TPA) follow-up, and electronic claim file maintenance. Training will be provided on the company's injury-reporting procedures, claim systems, terminology, and documentation requirements. Previous workers' compensation experience is welcome but not required.

The role communicates with injured employees, supervisors, and internal departments to obtain accurate and complete information, maintain records, and meet established deadlines. It provides basic information about the injury-reporting process but does not make claim compensability or benefit decisions, establish reserves, direct legal strategy, or authorize settlements. The position is hybrid and based in Nashville, Tennessee.

Requirements

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to follow written procedures and complete work within established deadlines.
• Strong written and verbal communication skills.
• Comfort communicating with employees, supervisors, and business partners and asking follow-up questions.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn new software and electronic claim systems.
• Ability to handle confidential and sensitive information appropriately.
• Previous workers' compensation or insurance experience is not required.

Nice To Haves

• Associate or bachelor's degree in business administration, human resources, risk management, occupational safety, insurance, or a related field.
• Previous administrative, customer service, data-entry, payroll, human resources, insurance, or office-support experience.
• Workers' compensation or insurance experience.
• Experience reviewing forms, maintaining electronic records, or collecting detailed information.

Responsibilities

• Review incoming injury reports for required information and submit workers' compensation claims to the appropriate carrier or TPA using established procedures.
• Confirm basic claim information, including employee, employing entity, work location, injury date, supervisor, client, venue, and state.
• Ask follow-up questions and contact supervisors, employees, witnesses, and internal departments to collect facts and required documents.
• Gather incident reports, witness statements, photographs, work schedules, and other supporting information.
• Immediately escalate serious injuries, unclear circumstances, conflicting information, or reporting delays to the Workers' Compensation Manager.
• Track routine information requests from carriers and TPAs, gather responses, review documents for completeness and accuracy, and provide requested materials.
• Refer questions about claim decisions, compensability, legal issues, reserves, or settlements to the Workers' Compensation Manager.
• Maintain a follow-up list and send reminders for outstanding information.
• Request payroll and employment information needed for wage reports; assist with preparing wage statements and earnings documentation.
• Verify employment dates, job title, work schedule, hours worked, overtime, and earnings, and ask for assistance with missing, inconsistent, or unclear records.
• Submit completed wage documentation within established deadlines.
• Create and maintain organized electronic claim files; upload documents, enter claim notes, and update claim tracking systems.
• Document calls, emails, requests, and completed follow-up activities; monitor outstanding tasks and notify the Workers' Compensation Manager of overdue items.
• Assist with obtaining job descriptions, physical-demand information, personnel documents, and other claim-related records.
• Handle employee, medical, payroll, and claim information confidentially.
• Provide general administrative support to the Workers' Compensation Manager.
• Communicate professionally and respectfully, help supervisors understand required injury documentation, and provide basic information about the company's injury-reporting process without offering medical, legal, or claim-coverage opinions.

Benefits

• Eligible employees may participate in comprehensive health, dental, and vision insurance plans once qualification requirements are met.
• Eligible employees may participate in a 401(k) plan once qualification requirements are met.
• Opportunities for professional development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED