Workers’ Compensation Assistant

Rockforce • Goodlettsville, TN

5d • Hybrid

About The Position

The Workers' Compensation Claims Assistant provides administrative support for RockForce's multi-state workers' compensation program under the direction of the Workers' Compensation Manager. The role assists with injury intake, claim filing, information gathering, wage reports, third-party administrator (TPA) follow-up, and electronic claim file maintenance. Training is provided on the company's injury-reporting procedures, claim systems, terminology, and documentation requirements; prior workers' compensation experience is not required.

The assistant gathers and verifies claim information, follows up with employees, supervisors, witnesses, internal departments, carriers, and TPAs, and maintains accurate records and tracking systems. The role communicates professionally and confidentially, provides basic information about injury reporting, and escalates serious or unclear matters to the Workers' Compensation Manager. It does not make claim compensability or benefit decisions, establish reserves, direct legal strategy, or authorize settlements. The position is hybrid in Nashville, Tennessee.

Requirements

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to follow written procedures and complete work within established deadlines.
• Strong written and verbal communication skills.
• Comfort communicating with employees, supervisors, and business partners and asking follow-up questions.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn new software and electronic claim systems.
• Ability to handle confidential and sensitive information appropriately.
• Previous workers' compensation or insurance experience is not required.

Nice To Haves

• Associate or bachelor's degree in business administration, human resources, risk management, occupational safety, insurance, or a related field; preferred but not required.
• Previous administrative, customer service, data-entry, payroll, human resources, insurance, or office-support experience.
• Workers' compensation or insurance experience.
• Experience reviewing forms, maintaining electronic records, or collecting detailed information.

Responsibilities

• Review incoming injury reports for required information and file claims with the appropriate carrier or TPA using established procedures.
• Verify basic claim details and ask follow-up questions to clarify injury circumstances and obtain missing information.
• Contact supervisors, employees, witnesses, and internal departments to gather facts and documents, including incident reports, witness statements, photographs, and work schedules.
• Escalate serious injuries, unclear circumstances, conflicting information, and reporting delays to the Workers' Compensation Manager.
• Track routine carrier and TPA information requests, gather responses, review documents for completeness and accuracy, and follow up on outstanding items.
• Route questions involving claim decisions, compensability, legal issues, reserves, or settlements to the Workers' Compensation Manager.
• Request payroll and employment information; assist with wage statements and earnings documentation; verify employment dates, job title, schedule, hours, overtime, and earnings; and submit completed wage documentation by deadlines.
• Create and maintain electronic claim files, upload documents, enter claim notes, update tracking systems, and document calls, emails, requests, and follow-up activities.
• Monitor outstanding tasks, notify the Workers' Compensation Manager of overdue items, and help obtain job descriptions, physical-demand information, personnel documents, and other claim-related records.
• Handle employee, medical, payroll, and claim information confidentially and provide general administrative support to the Workers' Compensation Manager.
• Communicate respectfully with injured employees, supervisors, and internal departments; explain basic injury-reporting processes and documentation needs without offering medical, legal, or claim-coverage opinions.
• Ask questions when instructions, facts, or documentation are unclear and maintain a service-focused approach while ensuring information is complete and accurate.

Benefits

• Eligible employees may participate in comprehensive health, dental, and vision insurance plans and a 401(k) plan once qualification requirements are met.
• Opportunities for professional development and advancement.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED