Workers Comp Claims Specialist - Hybrid

Great American Insurance Company•Richfield, OH

13h•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer. They offer risk financing solutions nationwide, including traditional insurance and alternative risk transfer programs. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are looking for a Workers Comp Claims Specialist to join their team in Richfield, OH, working a hybrid schedule. The company culture emphasizes connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (Tuesday-Thursday core days) and one day remotely, determined by business needs. This role manages a large inventory of complex claims, requiring in-depth investigation, analysis, negotiation, and settlement within prescribed authority. The specialist will also maintain accurate claim files, authorize payments, and may be involved in staff performance and coaching.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 9 years of experience in property and casualty claims handling.
Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge.
Demonstrates excellent analytical, negotiation, and problem-solving skills.
Maintains strong knowledge of insurance policies, coverage, and claims handling procedures.
Maintains knowledge of industry laws and regulations.
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Viewed as a senior resource within the Claims department and/or organization.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
Prefer FL NC SC GA TN state handling experience

Responsibilities

Manages a large inventory of complex claims to evaluate compensability/liability.
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages.
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.