Part - Time 1000 HR. Worker - ABE - FY 2027

Nevada System of Higher Education

About The Position

The College of Southern Nevada is hiring a part-time, temporary 1,000-hour Worker to support the Adult Basic Education (ABE) Program. The role calls for an energetic, friendly, reliable, punctual, and student-centered team member who provides student support services and assists students through registration, screening, intake, assessment, placement, and follow-up. The schedule is flexible around the employee’s class schedule but requires availability to work days, nights, and weekends; schedules may change based on organizational needs. The employee supports students in person, by phone, and by email, following ABE program procedures. Duties include entering and tracking student information in LUMENS and other sheets, databases, or portals; maintaining accurate records with an error rate below 2%; responding to student inquiries; communicating class updates; and conducting follow-up calls to track student progress and success. The position also requires daily incoming and outgoing phone and email work, call tracking, and submission of a daily call log to the lead. The starting salary is $15.00 per hour. This is a 1,000-hour appointment: temporary hourly employees are limited to a maximum of 1,000 hours per calendar and fiscal year and must be terminated upon reaching that limit unless exceptional circumstances apply. The position is non-exempt and has a full-time equivalent of 48.8%. Applicants must submit a resume or CV, cover letter, and current class schedule. A criminal background check may be required for selected candidates.

Requirements

Friendly, engaged, enthusiastic, and student-centered attitude with a commitment to student support.
Proficiency with Outlook email, data entry, and friendly customer service.
Listening, verbal communication, and organizational skills.
Flexibility and availability to work days, nights, and weekends, with scheduling around a class schedule.
Energetic, friendly, reliable, and punctual for assigned shifts.
Accurate data entry with an error rate of less than 2%.

Nice To Haves

Bilingual students are encouraged to apply.

Responsibilities

Support student registration in person, by phone, and/or by email according to ABE program procedures.
Screen students by asking questions to determine whether they qualify for the program.
Enter student information into the LUMENS tracking sheet/database and other tracking sheets, databases, or portals as needed.
Maintain accurate student data entry, with a required error rate of less than 2%.
Submit a daily call log to the lead.
Perform daily incoming and outgoing ABE phone duties and track calls to support successful student placement.
Enter student data for follow-up and complete follow-up calls to track student progress and success rates.
Perform daily incoming and outgoing ABE email duties, respond to emails, and follow up with students.
Welcome students and facilitate the intake and assessment process.
Notify students and instructors of class updates as requested.
Perform additional job duties as assigned.