Workday Resource Manager

ERPA•Shaft, MD

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Are you looking to join a dynamic company that truly values their employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA embodies in the workplace and seeks in our employees. ERPA is a client-centered technology services firm, modernizing and maximizing customers’ investment in Workday. Our team delivers holistic solutions for customers looking to maximize their Workday investment and elevate the user experience by offering ongoing application management services, Phase X and follow-on solutions, analytics, and overall optimization. Are you an organized, detail-driven operations professional looking to grow within the Workday ecosystem? We are seeking a Workday Resource Manager to support the Resource Management Organization (RMO) within ERPA's Workday Practice. Reporting to the Senior Manager, Resource Management, this role is responsible for executing day-to-day resource coordination, staffing operations, and post-production support processes. This individual will serve as a key operational partner to Delivery Leadership and Engagement Management, ensuring efficient ticket management, accurate resource tracking, and strong process adherence across the organization. The ideal candidate has experience working within a Workday Partner environment, thrives in a fast-paced setting, and is highly organized with strong attention to detail and a process improvement mindset.

Requirements

2–5 years of experience working at a Workday Partner or in a resource management, staffing, or project coordination role
Familiarity with the Workday ecosystem, including consultants and partner networks, is a plus
Strong understanding of resource planning, allocation, and utilization concepts
Excellent organizational and time management skills, with the ability to work independently, prioritize, and manage multiple priorities simultaneously
Strong communication and interpersonal skills to collaborate with internal and external stakeholders at all levels
Detail-oriented with strong analytical and problem-solving capabilities
Ability to work well under pressure in a fast-paced environment and adapt to ever-changing priorities and deadlines
Experience with tools such as Jira and forecasting systems preferred
Bachelor's degree in business administration, project management, or a related field is preferred
Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Responsibilities

Own and manage the Jira ticket queue, including triage, assignment, and tracking
Monitor ticket aging and ensure timely movement through the queue
Propose resource assignments based on availability, skillset, and priorities
Execute resource allocation decisions in partnership with the Senior Manager, Resource Management
Coordinate backfills for PTO and coverage gaps
Support real-time staffing adjustments
Help resolve resource scheduling conflicts and escalate competing priorities to the Senior Manager, Resource Management
Monitor and request forecast updates on an ongoing basis from delivery resources
Ensure timely and accurate time entry
Maintain data accuracy to support staffing decisions
Review contractor time submissions for accuracy and timeliness
Support coordination with external consultants in our Independent Partner Programs (IPP/IPP Plus)
Serve as backup Jira administrator
Support certifications tracking and reporting
Maintain data integrity and consistency across tools, processes, and reporting
Maintain a comprehensive view of resource availability, both internal and external
Track resource utilization metrics and staffing trends
Provide regular updates and reports to the Senior Manager, Resource Management
Follow and help enforce standardized resource management processes
Identify and escalate opportunities for improvement
Stay informed on industry trends and best practices in resource management