Workday Integration Manager

ICON plc

2d • Hybrid

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Workday Integration Manager at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.

Requirements

• Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.
• Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle.
• Strong strategic thinking skills with a proven ability to align technology with business goals.
• Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
• A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
• Willingness to travel as required (approximately 5%)

Responsibilities

• Manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
• Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations
• Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases
• Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
• Oversee HRIS backlog prioritisation and recurring refinement forums
• Ensure documentation and governance controls are in place
• Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence
• Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction
• Support the team in assessing requirements, options and impacts before configuration changes are made
• Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)
• Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts
• Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment
• Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign
• Liaise with Procurement and Legal to ensure commercial and contractual compliance
• Maintain oversight of active AMS and project SOWs
• Release impact assessment
• Change gating/evidence
• Deployment coordination
• Post-release stabilization
• Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)
• Workday security/data reviews & access governance
• Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
• Facilitating weekly team and quarterly SLT governance forums.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Manager