Workday PSA, Professional Services Automation Architect

Aon Corporation•Virtual, NC

12d

About The Position

Aon is seeking an experienced Workday Professional Services Automation (PSA) Architect to own the strategy, roadmap, architecture, and ongoing evolution of its enterprise Workday PSA platform. Acting as both design authority and hands-on technical lead, the Architect will translate complex finance and operational requirements into scalable solutions across project and contract setup, time and expense capture, resource and utilization management, customer accounts, billing, invoicing, revenue recognition, accounts receivable, and collections. The role partners with Finance, Operations, Technology, and regional collaborators and leads major PSA initiatives from discovery through implementation, stabilization, and ongoing support in a global, matrixed environment. The Architect will shape an integrated operating model connecting project delivery, time, billing, revenue, receivables, and financial reporting. The role balances global standards with regional and business requirements across countries, legal entities, currencies, tax regimes, and professional services models. It also contributes to finance and operations transformation by simplifying processes, strengthening controls, improving data quality, and enabling consistent client and colleague experiences. The position carries significant autonomy and ownership, with influence over platform strategy, sequencing, and investment decisions while remaining hands-on in solution design and problem solving.

Requirements

Extensive hands-on experience architecting, configuring, and supporting Workday PSA and related Workday Financials capabilities in a complex global environment.
At least 7 years of experience with enterprise financial systems or professional services technology, including at least 5 years of Workday Financials and PSA implementation, configuration, architecture, or consulting experience.
Deep functional knowledge of Workday Projects, Project Billing, Customer Contracts, Customer Accounts, Revenue Management, Time Tracking, Expenses, Accounts Receivable, Collections, and related accounting processes.
Demonstrated success designing scalable global project-to-cash or order-to-cash solutions across multiple countries, legal entities, currencies, and business models.
Strong Workday configuration expertise, including business processes, condition rules, validations, calculated fields, custom reports, dashboards, worksheets, security, and release management.
Solid understanding of financial controls, data governance, reconciliation, auditability, and segregation of duties.
Experience leading testing strategy and execution across unit, end-to-end, integration, regression, user acceptance, and post-production validation.
Experience working with implementation partners and application management service providers, including design review, quality assurance, delivery governance, and knowledge transfer.
Ownership and accountability, including the ability to lead architecture and delivery decisions through ambiguity.
Ability to translate business needs into technical builds and clearly explain complex options and tradeoffs.
Ability to lead and influence multifunctional, global initiatives without direct authority.
Ability to build trusted partnerships with Finance, Accounting, Operations, Commercial, HR, Data, Risk, Audit, and Technology collaborators.
Ability to manage multiple priorities, resolve design conflicts, and maintain momentum across concurrent projects and operational commitments.
Experience mentoring team members and improving the quality and consistency of solution design and delivery practices.
Bachelor's degree in Information Systems, Computer Science, Business, Finance, Accounting, or a related field; equivalent relevant experience may be considered.
Ability to connect PSA technology decisions to business outcomes such as billing accuracy, revenue integrity, cash collection, utilization visibility, operational efficiency, and client service.
Experience defining platform roadmaps, governance models, architecture principles, and release strategies.
Strategic, systems-thinking approach with strong architecture capabilities and a focus on scalability, standardization, control, and user experience.
Curiosity about emerging Workday capabilities, automation, analytics, and AI-enabled opportunities for professional services operations and finance processes.
Comfort working in an environment focused on clear results, defined service responsibilities, and ongoing improvement.

Nice To Haves

Workday Pro Financials certification; current Workday Financials and PSA certifications are highly desirable.
Advanced knowledge of professional services, project accounting, order-to-cash, billing, revenue recognition, and accounts receivable processes.
Experience with global Workday deployments and complex matrixed organizations.
PMP, Agile, or related delivery certification.
Demonstrated commitment to continuous learning and staying current with Workday PSA, Financials, integration, reporting, security, and industry developments.

Responsibilities

Implement the vision, roadmap, governance, and lifecycle management of Workday PSA, aligning platform capabilities with global finance, order-to-cash, project delivery, and operational priorities.
Serve as the enterprise design authority for Workday PSA and lead solution architecture across Projects, Project Billing, Customer Contracts, Customer Accounts, Time Tracking, Expenses, Revenue Management, Accounts Receivable, and Collections.
Lead technical solutioning for major PSA initiatives from discovery and process design through configuration, testing, deployment, hypercare, and transition to steady-state support.
Translate business requirements into scalable Workday configurations, business processes, security designs, integrations, and operating procedures.
Architect end-to-end professional services processes for project, contract, customer, and worktag setup; time and expense capture and approvals; billing and invoicing; revenue recognition; accounts receivable and collections; and operational and financial reporting.
Define architectural standards and guardrails for configuration, business processes, calculated fields, custom validations, reporting, security, and data governance.
Partner with Workday Financials and HCM architects to align PSA designs with the broader Workday platform, enterprise architecture, chart of accounts, organizational structures, worker data, and time-entry requirements.
Architect and oversee integrations between Workday PSA and adjacent enterprise platforms, including CRM, contract lifecycle management, ERP, tax, banking, data warehouses, reporting, and payroll systems.
Own data integrity and control design across customer, contract, project, worker, time, billing, revenue, invoice, and receivables data, ensuring reconciliation and auditability.
Support Workday security design, including security groups, domain and business process policies, role assignments, access controls, and segregation of responsibilities.
Lead reporting and analytics architecture using Workday report writing, calculated fields, dashboards, worksheets, and downstream data platforms.
Evaluate Workday releases and new PSA capabilities, assess business and technical impacts, oversee regression testing, and guide adoption decisions.
Support complex production issues through root-cause analysis, defect resolution, and business-critical support, while strengthening preventive controls.
Partner with application management service providers, implementation partners, and internal teams to establish delivery responsibilities, quality standards, documentation, knowledge transfer, and support boundaries.
Support training, change management, and adoption by explaining solution design, process impacts, controls, and new ways of working.
Provide architecture reviews and design guidance across concurrent initiatives.

Benefits

Annual discretionary bonus through participation in an Aon annual incentive plan, subject to plan terms and conditions.
401(k) savings plan with employer contributions.
Employee stock purchase plan.
Consideration for long-term incentive awards at Aon's discretion.
Medical, dental, and vision insurance.
Various types of leaves of absence.
Paid time off, including 12 paid holidays and 15 days of paid vacation per year.
Paid sick leave as provided under state and local laws.
Short-term disability and optional long-term disability.
Health savings account and health care and dependent care reimbursement accounts.
Employee and dependent life insurance, and supplemental life and AD&D insurance.
Optional personal insurance policies.
Adoption assistance.
Tuition assistance.
Commuter benefits.
Employee assistance program.