Workday Application Analyst

Macalester College • Saint Paul, MN

5d

About The Position

Macalester College is seeking an experienced Workday Applications Analyst for a defined two-year fixed term to support and continuously improve its Workday environment. As a recently live Workday organization, the College has ongoing production support, system enhancements, business process changes, reporting needs, integrations, and data-related requests. The analyst will provide hands-on operational and technical support, working with functional stakeholders, IT colleagues, and external partners to keep Workday reliable, effective, and aligned with institutional needs.

This versatile role combines production troubleshooting, business process configuration, report development, integration support, testing, and identifying opportunities to improve the College’s use of Workday. The analyst will independently manage routine Workday work and engage functional experts, IT colleagues, or external partners when more complex issues arise.

The position is part of Macalester College’s Information Technology Services (ITS) department, which supports the campus community through project management, systems consulting, software implementation and maintenance, database management, and data reporting, and manages campus network, telecommunications, central servers, and information security architecture.

Requirements

• Bachelor’s degree in information technology, computer science, business systems, or a related field, or an equivalent combination of education and experience.
• Three or more years of demonstrated hands-on experience supporting Workday in a production environment, including troubleshooting, configuration, maintenance, and ongoing system support.
• Experience supporting Workday following an implementation, major module deployment, or other significant system transition.
• Experience troubleshooting and resolving application issues in a production environment.
• Experience working directly with business users to understand requirements and translate them into practical Workday solutions.
• Experience with application configuration, testing, documentation, and change management.
• Strong analytical and problem-solving skills, including investigating issues, identifying root causes, and determining appropriate solutions.
• Ability to manage multiple priorities and respond effectively to changing business needs.
• Hands-on experience in several of the following areas: Workday Business Process Framework configuration, condition rules, validation rules, approvals and notifications; custom reporting and calculated fields; security concepts and security groups; integrations and integration troubleshooting; EIB creation, maintenance, and execution; and end-to-end Workday testing.

Responsibilities

• Provide day-to-day operational support for Workday, including investigating and resolving production issues, data corrections, configuration questions, and system errors.
• Analyze reported issues, identify root causes, determine solutions or workarounds, manage assigned requests through resolution, and communicate status to stakeholders.
• Support security-related requests and troubleshooting in accordance with established Workday security roles, policies, and governance.
• Identify recurring issues and recommend changes to improve system reliability, usability, or efficiency; document configurations, troubleshooting procedures, and solutions.
• Configure, maintain, and optimize Workday Business Processes in collaboration with functional stakeholders.
• Develop and maintain condition rules, validation rules, notifications, approvals, and other configuration elements; gather requirements and translate business needs into Workday solutions.
• Analyze business processes and recommend improvements that simplify workflows, reduce manual effort, and improve the user experience.
• Design, develop, and maintain custom Workday reports, including advanced and matrix reports, and develop and maintain calculated fields.
• Help stakeholders identify Workday data and reporting solutions, troubleshoot reporting and data issues, resolve discrepancies, and promote consistent and accurate data use.
• Monitor and support integrations between Workday and third-party applications and services; investigate failures and data errors and coordinate resolution with internal teams, vendors, and implementation partners.
• Develop, maintain, and execute Enterprise Interface Builders (EIBs) for appropriate data loads and exchanges; support integration testing, implementation, documentation, and monitoring.
• Develop and execute test scenarios for configuration, business processes, reports, integrations, and other system changes; coordinate testing and document results and issues.
• Participate in Workday’s semi-annual feature releases by reviewing changes, identifying potential impacts, coordinating testing, and supporting implementation of applicable features.
• Evaluate new Workday functionality and recommend beneficial features; identify opportunities to automate manual processes, improve workflows, and make better use of Workday functionality.
• Build working relationships with Human Resources, Finance, Payroll, and other stakeholders, translating business requirements into Workday capabilities.
• Collaborate with the Project & Change Management Lead on communications, documentation, training materials, and adoption of Workday changes.
• Provide technical guidance and support to functional Workday administrators and business users, participate in Workday projects and enhancements, and work with Workday support and external partners as needed.
• Contribute to shared knowledge, documentation, continuous improvement, and effective collaboration across IT and business units.

Benefits

• 10% employer contributions to the retirement plan.
• Vacation and sick time packages, plus 10 holidays.
• Health, dental, vision, and life and disability insurance.
• Employer contribution to a Health Savings Account.
• Tuition assistance covering 75%–90% of eligible tuition for employee dependents at select institutions.
• Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
• Access to the athletics fitness facility, wellness coaching, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level