Work Plan/Scheduling Associate III

Duquesne Light Company•Pittsburgh, PA

1d•Hybrid

About The Position

The Scheduler for Meter Operations is responsible for coordinating and optimizing daily field work through a Field Service Management (FSM) system. This role ensures efficient scheduling of meter-related activities, supports field crews in real time, and collaborates across departments to meet evolving business demands. The Scheduler must demonstrate strong analytical skills, adaptability, and the ability to manage multiple priorities in a fast-paced utility environment. The shift will be rotating from 6:30 am to 3:00pm, 7:00 am to 3:30 pm, and 9:30 am to 6:00pm. Shifts can be changed based on business needs.

Requirements

High school diploma or GED
3+ years experience with scheduling, dispatching, or operations coordination (utility experience preferred)
Proven ability to utilize scheduling, dispatch, or work management systems to optimize workload distribution, monitor performance, and support efficient field operations.
Experience coordinating with multiple stakeholders, resolving operational issues in real time, and maintaining accurate documentation and reporting.

Nice To Haves

Bachelor’s degree in a related discipline
Prior utility industry experience with knowledge of meter operations, field service management, work order processes, or regulatory compliance requirements.
Experience analyzing operational data and implementing process improvements that enhance productivity, service delivery, and workforce efficiency.

Responsibilities

Schedule and dispatch daily work for Meter Operations field crews using a Field Service Management tool.
Maintain flexibility to adjust schedules in response to changing business priorities, emergencies, and workforce availability.
Ensure field employees have an appropriate and executable workload each day.
Monitor schedule adherence and communicate any irregular field performance or inefficiencies to supervision.
Run, review, and act on a variety of daily operational reports (e.g., workload, completion rates, exceptions).
Identify trends, gaps, and opportunities to improve scheduling efficiency and field productivity.
Utilize analytical skills to support decision-making and operational improvements.
Serve as a primary point of contact for field employees, answering phone calls and assisting with: Work order completion issues, Access challenges, General field support needs.
Communicate effectively with field crews, supervisors, and cross-functional teams to ensure seamless operations.
Collaborate with multiple departments (e.g., customer service, engineering, operations) to meet business needs.
Create and manage field activities within the FSM system.
Accurately document account information, work notes, and updates to ensure data integrity.
Manage and track time-off requests and availability to support accurate scheduling.
Assist in researching and responding to inquiries related to Public Utility Commission (PUC) complaints.
Provide detailed and accurate documentation to support customer issue resolution.
Work closely with the Meter Operations Supervisor to align scheduling priorities and operational goals.
Provide feedback and insights to improve scheduling processes and field performance.
Perform other job-related duties as assigned
Storm team duties as assigned