Work Order Team member

CYM Living • Chicago, IL

4d • Hybrid

About The Position

CYM Living LLC is a national real estate firm dedicated to providing residents with an exceptional living experience, fostering community, and empowering internal growth. We are seeking a skilled and detail-oriented Work Order Team Member to support the cleanliness, safety, and overall appearance of our residential properties. This role is crucial for maintaining a safe, well-maintained, and welcoming environment for residents. The position involves specialized custodial and light maintenance tasks such as power washing, trash-outs, carpet shampooing, appliance moves, touch-up painting, seasonal groundskeeping, and snow removal. Unlike roles servicing a single property, the Work Order Team Member manages a daily assignment of work orders and travels between buildings based on need. A personal pickup truck is required for transporting large items like furniture, appliances, and debris. This role requires travel between multiple properties daily and participation in an on-call rotation for after-hours emergencies. We are looking for a candidate who is consistent, works with urgency, can work independently, and takes pride in maintaining high standards across all properties.

Requirements

• High school diploma or equivalent preferred
• Prior custodial, janitorial, facilities, or property maintenance experience preferred
• Demonstrated hands-on skill beyond routine cleaning, such as touch-up painting, minor repairs, appliance handling, carpet extraction, or power washing
• Basic understanding of cleaning chemicals, equipment, and safety standards
• Ability to work independently with minimal supervision
• Strong time management and organizational skills, with the ability to reprioritize when emergencies arise
• Regular attendance, punctuality, and the ability to perform the essential functions of the job with or without reasonable accommodation.
• Valid driver’s license
• Ownership of and daily access to a reliable pickup truck capable of hauling appliances, furniture, bulk debris, and equipment
• Current auto insurance meeting company requirements
• Ability to travel between properties throughout the day
• Availability to participate in an on-call rotation
• Availability to work extended hours during snow events
• Must be able to pass background screening

Responsibilities

• Complete a daily assignment of work orders issued by the Custodian Supervisor, reporting completion status back to the Supervisor
• Travel between multiple assigned properties throughout the workday based on operational need
• Perform specialized custodial tasks that go beyond standard building upkeep, including power washing, unit and common-area trash-outs, and cleaning out refrigerators and appliances
• Complete trash-outs, including loading, hauling, and properly disposing of furniture, appliances, and bulk refuse
• Transport large items, debris, and equipment between properties and to disposal sites using a personal pickup truck
• Shampoo and extract carpets in units and common areas
• Perform light maintenance tasks, including touch-up painting and minor repairs
• Replace light bulbs, ballasts, and other basic fixtures
• Move, remove, and install appliances as directed
• Provide pest control support as directed, including removal of pest debris following extermination treatments
• Operate industrial cleaning equipment and tools, including pressure washers and carpet extractors
• Remove trash, debris, and refuse from interior and exterior areas
• Cut grass and assist with general groundskeeping and minor landscaping
• Perform seasonal snow and ice removal from walkways and parking areas across a significant number of buildings
• Complete non-emergency work orders according to a set weekly schedule organized by work type, which allows the team to operate efficiently across multiple properties
• Provide on-site support during scheduled evictions when a runner is not available
• Assist with property preparation for lender and investor inspections during high-volume inspection periods
• Track time properly using the company timekeeping system
• Follow all company safety and security procedures
• Participate in an on-call rotation, including evenings and weekends as scheduled

Benefits

• Medical, Dental, and Vision Coverage
• Flexible Spending and Health Savings Accounts
• Short-Term Disability and Supplemental Life Insurance
• Employee Assistance Program
• Company-Paid Life Insurance and Long-Term Disability
• 401(k) with Generous Company Match
• Paid Time Off (PTO), Paid Sick Time, and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED