Work Management Technician

Pike•Greenville, SC

About The Position

The Work Management Technician works with a major customer during implementation of a new work management system, helping employees become proficient in their specific roles and understand the broader needs of the Company. The role may suit people with backgrounds in business, systems, leadership, human resources, development, or education. The technician identifies and processes work in the customer’s online system, turns work packets into actionable projects for field employees, and gathers and distributes information needed to support field work. The role also involves maintaining project records and crew schedules, tracking service requests, reporting project status to supervisors, and coordinating with the customer’s system specialists. The work is primarily office or administrative in nature, with potential exposure to fumes, odors, dust, mists, gases, or poor ventilation. Employees may also perform other related duties to meet the organization’s ongoing needs.

Requirements

High school diploma or GED.
Familiarity with work management systems or processes.
Ability to plan, multitask, and manage time effectively.
Strong written and verbal communication skills.
Familiarity with Microsoft Office.

Responsibilities

Identify new work in the customer’s online Work Management System.
Process work packets to create actionable projects for field employees.
Gather and disseminate locate information for underground utility lines.
Distribute information to the field to help facilitate their work.
Update project information and status in the work management system.
Submit and track service requests with the system.
Report project status information to project supervisors.
Maintain schedules for field crews and advocate for them.
Interface with the customer’s Work Management System specialists.
Perform other related duties as required to meet the ongoing needs of the organization.