Senior Work Management Specialist or Work Management Specialist II

Duke Energy•Durham, NC

2d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This role is a chance to make a difference in people's lives. The successful candidate may be hired at a level commensurate with their qualifications, skills, and experience. The position is hybrid and may be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service.

Requirements

High school diploma/GED and two (2) years of related experience (for Senior Work Management Specialist).
High school diploma/GED and one (1) year of related experience (for Work Management Specialist II).
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services.
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration.
Advanced knowledge of system applications used in Distribution, Customer Experience & Services.
Authority of local ordinances, permits, and inspections.
Possesses effective written and verbal communication and interpersonal skills.
Possesses working knowledge of Microsoft Office Software.
Previous customer service experience.
Prioritizes work effectively.
Demonstrates good judgment in decision making.
Works independently in resolving problems.
Critical thinking to take appropriate action to resolve issues independently and with limited supervision.

Responsibilities

Providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services (Senior Work Management Specialist).
Providing technical, analytical and work management support for Distribution, Customer Experience & Services (Work Management Specialist II).
Acting as Technical trainer - training WMS I and II on all work (Senior Work Management Specialist).
Collaborating effectively in a team environment.
Supporting changing work environments, processes and policies.
Investigating, researching and analyzing complex work order status, auditing and corrections (materials, financials, date management, etc.).
Managing external communication and resolving escalated customer situations.