Senior Work Management Specialist or Work Management Specialist II

Duke Energy Corporation•Durham, NC

3d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Requirements

High school diploma/GED
Two (2) years of related experience (for Senior role).
One (1) year of related experience (for Work Management Specialist II role).
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services.
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration.
Advanced knowledge of system applications used in Distribution, Customer Experience & Services.
Authority of local ordinances, permits, and inspections.
Possesses effective written and verbal communication and interpersonal skills.
Possesses working knowledge of Microsoft Office Software.
Previous customer service experience.
Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.).

Responsibilities

Providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services (for Senior role).
Providing technical, analytical and work management support for Distribution, Customer Experience & Services (for Specialist II role).
Completing assigned tasks using independent judgment and initiative within established processes and standards.
Providing accurate and timely work results supporting safety, reliability, storm restorations, and cost management.
Providing excellent/exceptional customer service.
Providing administrative support to multiple managers.
Acting as Technical trainer - training WMS I and II on all work (for Senior role).
Collaborating effectively in a team environment.
Supporting changing work environments, processes and policies.
Prioritizing work effectively.
Demonstrating good judgment in decision making.
Working independently in resolving problems.
Performing investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.).
Using critical thinking to take appropriate action to resolve issues independently and with limited supervision.
Managing external communication and resolving escalated customer situations.