Work Management Specialist II or Sr Work Management Specialist

Duke Energy Corporation•Cincinnati, OH

2d•Hybrid

About The Position

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, and analytical support for PGO Invoicing. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide invoice audit support to multiple managers and serves in a non-exempt capacity.

Requirements

High School/GED AND one (1) year minimum required related experience (for Work Management Specialist II)
High School/GED AND two (2) years minimum required related experience (for Senior Work Management Specialist)
Must possess all of the basic/required qualifications.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Accounts payable experience
Experience in construction field
Trains vendors on PGO invoicing process
Trouble shoots the PGO invoice BOT
Responds to vendor questions.
Contract administration experience
Working knowledge of Microsoft Office Software
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments, processes, and policies
Knowledge of PGO Operations processes
Knowledge of Maximo
Previous customer service experience & demonstrates excellent customer service skills
Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision

Responsibilities

Provides excellent customer service to internal and external stakeholders
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external stakeholders
Monitors various reports to ensure process adherence to achieve customer-related goals
Performs research, root cause analysis, and owns resolution of invoice-related issues
Provide guidance and assistance for questions and problems related to vendor invoices
Collaborates with other work groups to ensure desired invoice processing outcomes
Uses software applications to prepare correspondence, reports, presentations, etc.
Professional and courteous in all contacts
Process invoices that support close-out of construction work orders in our work management system
Verifies and applies correct general ledger account accounting
Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently
Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.
Prepares for and provides emergency restoration support as needed
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development