Information Technology_USA - USA_Designer

Real Soft•Jacksonville, FL

60d•Remote

About The Position

The Work Management Solution Designer partners with business, platform, and delivery teams to design scalable work management solutions that improve user experience, efficiency, governance, and business outcomes across Adobe’s enterprise work management ecosystem. This consultative, analytical role focuses on understanding business challenges, documenting requirements, evaluating workflows and platform capabilities, and recommending fit-for-purpose solutions using Workfront and other approved Adobe tools, automation, integrations, AI-enabled features, and third-party solutions. The ideal candidate combines business analysis, process design, stakeholder engagement, and enterprise platform experience, translating ambiguous needs into scalable, governed solutions from discovery through implementation, adoption, and continuous improvement.

Requirements

5+ years of hands-on Adobe Workfront administration experience in a large, complex enterprise environment with governed configurations, high user volume, and multiple Group Administrators
5+ years of experience in business analysis, solution design, workflow design, enterprise operations, product operations, platform enablement, or a related field
Experience evaluating platform capabilities and translating business requirements into practical solution designs, implementation recommendations, and user-facing guidance
Demonstrated knowledge of automation tools, integrations, reporting capabilities, and AI-enabled features
Strong facilitation and communication skills, with the ability to lead discovery sessions, explain complex concepts clearly, build alignment, and influence decisions across business and technical audiences
Strong consultation, facilitation, and stakeholder engagement skills, with experience leading discovery sessions, gathering requirements, acting on user feedback, explaining complex concepts clearly, building alignment, influencing decisions, and recommending scalable, governed solutions across business and technical audiences
Strong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needs
Experience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with support for escalations
Highly organized, self-directed, and comfortable operating in ambiguity while managing multiple priorities and driving work from discovery through delivery
Adobe Workfront Core Developer Professional Certification, demonstrating advanced platform knowledge and technical credibility
Bachelor’s degree or equivalent professional experience in technology, business operations, product operations, project management, or information systems.

Nice To Haves

Experience with Workfront Planning, including schema design, intake model configuration, automations, and integrations with core Workfront objects
Working knowledge of Adobe tools such as Adobe Experience Manager, Frame.io, GenStudio, or other Adobe enterprise workflow and content technologies
Adobe Workfront Fusion Developer Professional Certification
Experience supporting change management initiatives in a large enterprise environment, including rollout planning, stakeholder communication, training, adoption measurement, and feedback loops
Experience applying governance, risk, compliance, data quality, access control, or lifecycle management principles to enterprise workflow solutions
Prior experience at Adobe is highly preferred

Responsibilities

Partner with customers and stakeholders to understand business challenges, identify improvement opportunities, and clarify desired outcomes
Document and validate business and technical requirements
Translate stakeholder needs into process flows, requirements documentation, and user stories
Facilitate discovery sessions, workshops, demos, and decision-making conversations that build alignment across business, technical, and operational stakeholders
Design scalable work management solutions that balance business objectives, user experience, operational efficiency, governance, and platform capabilities
Create solution designs that are clear, practical, supportable, and aligned with enterprise standards
Partner with customers, delivery teams, and technical stakeholders to prioritize requirements, manage backlogs, and support implementation planning
Translate business requirements into scalable, governed workflow configurations
Coordinate testing, deployment, adoption, documentation, and post-launch improvement activities
Develop enablement materials, demos, guidance, and communications that help users understand and adopt new work management solutions
Monitor solution performance, adoption, stakeholder feedback, and operational outcomes to identify optimization opportunities and recommend improvements
Provide Tier 2 Workfront support, including diagnosing complex configuration, access, workflow, and reporting issues; resolving root causes; recommending solutions; and coordinating escalations with Adobe Support as needed
Monitor Adobe release notes and roadmap changes to anticipate user impact, inform support readiness, and deliver product demos that highlight opportunities for expanded value
Ensure recommendations align with enterprise governance, security, data quality, and supportability requirements
Assess new capabilities, integrations, automation options, AI-enabled features, and emerging technologies to identify opportunities for process optimization and business value
Promote consistent, scalable, and responsible use of enterprise work management capabilities across teams and business units
Partner with the platform team to identify and execute project and data clean‑up initiatives, archiving or correcting inactive, outdated, or misconfigured projects