Work From Home Member Onboarding Associate – Entry Level

Globe Life AIL - Lisa Russel•Grand Rapids, MI

9d•Remote

About The Position

AO is expanding and seeking motivated, people-focused individuals to join our remote team as Member Onboarding Associates. In this role, you'll work virtually with new and existing members, helping them understand available benefits, guiding them through the enrollment process, answering questions, and providing ongoing support. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and continued professional development to help you build the skills needed to succeed.

Requirements

Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have a computer or laptop
Have reliable high-speed internet
Have webcam and microphone capability
Maintain a professional remote workspace
Be comfortable using Zoom and web-based technology
Be willing and eligible to obtain the required state Life & Health Insurance License

Nice To Haves

Strong communication and active-listening skills
Friendly and professional personality
Customer-service mindset
Positive attitude and willingness to learn
Self-motivation and personal accountability
Strong organization and time-management skills
Dependability and consistent work ethic
Comfort communicating through Zoom and phone
Ability to work independently from home
Coachability and openness to feedback
Desire to grow professionally and financially
Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, recruiting, or sales can transfer well to this position

Responsibilities

Connect with members through scheduled Zoom and phone appointments
Welcome new members and explain the enrollment process
Identify individual and family benefit needs
Educate members about available life, accident, and supplemental health insurance options
Answer questions and explain coverage in clear, easy-to-understand terms
Assist eligible members with applications and enrollment
Review existing coverage and assist with beneficiary or policy updates
Provide ongoing customer service and follow-up
Maintain accurate digital records and documentation
Build long-term relationships through consistent, professional communication