Work Control Scheduler

ServiceSource, Inc. • San Antonio, TX

13d • Onsite

About The Position

The Work Order Coordinator is responsible for managing the entry, tracking, and reporting of facility maintenance work orders using the Government’s NEXGEN system, supporting dormitory facilities / buildings. This position also includes vendor scheduling support and quality control of submitted data and service reports. The role ensures timely documentation, facilitates efficient vendor response, and supports contract compliance through accurate and timely reporting.

Requirements

• High school diploma or General Educational Development (GED) required.
• At least two years of data entry experience, work order tracking, or facilities operations support required.
• Excellent verbal, written, multi-tasking and presentation skills.
• Proficiency in Microsoft Excel and Word required.
• Excellent organizational skills and attention to detail.
• Strong communication and coordination skills, particularly with vendor scheduling.
• Ability to coordinate and communicate effectively with vendors, facility personnel, and government staff.
• Experience in scheduling and tracking vendor service appointments and documenting follow-up actions.
• Must be able to pass a background check and complete required government training, including Cyber Awareness and NEXGEN use.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and act upon those conclusions as may be deemed necessary.
• Must be a well-organized, detail-oriented, self-directed, articulate team player able to relate to customers and employees at all levels.
• Must possess the ability to solve a variety of logistical and customer service related challenges in a timely manner.
• Must demonstrate the ability to work well under pressure and consistently meet tight deadlines in a fast-paced environment.

Nice To Haves

• Associate degree in administrative services or related field preferred.
• experience with NEXGEN or similar CMMS platforms preferred.

Responsibilities

• Enter and maintain facility work order data using a computerized maintenance management system (e.g., NEXGEN).
• Maintain organized records of work orders, vendor visits, and inspection results.
• Monitor open work orders and assist with status tracking, updates, and follow-up actions.
• Prepare and submit routine and ad-hoc reports, including daily logs, weekly summaries, and monthly performance records.
• Support emergency reporting procedures by documenting and escalating urgent maintenance issues within required timeframes.
• Assist with vendor coordination by scheduling maintenance appointments and ensuring appropriate access to facilities.
• Support quality control by reviewing submitted data and reports for completeness, consistency, and accuracy.
• Coordinate with on-site maintenance staff, supervisors, and other stakeholders to ensure smooth information flow and task execution.
• Assist with compliance documentation and support internal audits or inspection readiness activities.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED