Work Control Specialist
University of Oklahoma•Norman, OK
•Onsite
About The Position
The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.
Requirements
- High School Diploma or GED.
- 12 months experience in customer service in an office environment.
Nice To Haves
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
Responsibilities
- Answer phones and Webex calls, assist walk-in customers, and provide campus information.
- Create and manage work orders in the AiM Maintenance Management System.
- Dispatch maintenance personnel and troubleshoot urgent service issues.
- Serve as a liaison between customers and Facilities Management staff.
- Respond to service request, billing, and work order inquiries.
- Assist with monthly billing, reporting, and account reconciliations.
- Coordinate special event support and maintain service request records.
- Manage key check-outs and assist with lost and found operations.
- Perform administrative, clerical, and customer service duties as needed.
Benefits
- Benefits Eligible: Yes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
