Work Control Specialist

University of Texas at Austin • Austin, TX

12d • Onsite

About The Position

To assist university departments with compliance efforts put in place by the new key control and accountability policy; adhere to new and established standard operating procedures in order to meet operational requirements.

Requirements

• High school graduation or GED.
• Three years of experience in a work order control environment.
• One year of intermediate experience using an integrated work order management system.
• Two years of above-average experience with data entry with a high degree of accuracy.
• Two years of intermediate experience using Microsoft Word, Outlook, and Excel.
• Excellent customer service, organizational, and time-management skills, along with the ability to manage multiple projects and competing priorities concurrently.
• Adaptability for learning new software and processes.
• Must possess and maintain a Class "C" Texas Driver's License.
• If not currently a Texas resident, must obtain a Texas driver's license within 30 days after entering Texas as a new resident.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Bachelor's degree in business administration or similar.
• More than three years of broad-based experience in a Lock & Key Services type operation.
• More than one year of experience using an integrated work order management system.
• Two or more years of above-average experience with data entry with a high degree of accuracy.
• More than two years of experience using Microsoft Word, Outlook, and Excel.
• Experience with direct customer service.
• Excellent telephone etiquette.

Responsibilities

• Process incoming electronic key requests, checking requests for accuracy and completeness.
• Issue keys at the customer service counter while adhering to key security policies.
• Receive and process returned keys from customers.
• Answer incoming phone calls and assist with questions and client requests.
• Maintain key system records, verify key bitting accuracy, manage filing systems for accurate record retention and retrieval, and prepare keys for satellite campus courier deliveries and contractor key requests.
• Receive and process Facilities Services service requests through the electronic work order system, assist customers with UTWorks submissions, conduct follow-up communications as needed, identify and escalate critical issues, and maintain a high level of accuracy and attention to detail in all aspects of customer service and work order documentation.
• Work in a fast-paced environment while maintaining a superior level of customer service, cooperation, and collaboration.
• Requires initiative to work independently and as a team member, and follow standard operating procedures.
• Ability to accept constructive feedback as necessary.
• Establish and maintain rapport with university building managers, campus clients, and internal staff.
• Represent the department at outreach meetings as assigned.
• Represent Lock & Key Services on special projects and departmental initiatives, including key audits and reporting activities.
• Safely operate UT-owned vehicles.
• Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio.
• Occasional overtime may be required to support organizational goals and objectives.
• Will push, pull, and lift.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED