Work Cafe Full Time Concierge, World Center, Miami, FL

Santander•Miami, FL

9d•$30,000 - $47,000•Onsite

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Work Café Concierge is the primary customer-facing role within the Work Café and is responsible for creating an environment that engaging, welcoming and professional for customers. They are responsible for the coordination of co-working, meeting facilities and room bookings within the space, including assistance with Work Café events and programming. The Concierge will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources. Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards. Creates exceptional customer experiences with every interaction. Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner. Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels. Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.). Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café. Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments. Support customers in the Work Café by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners. Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.

Requirements

Associate's Degree or equivalent work experience: - Required.
1+ Years Customer Service Experience - Required.
Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.).
Passion for demonstrating and promoting digital products and services.
Skilled in customer engagement and creating a sense of community in the space.
Displays a credible, trustworthy and professional image at all times,.
Ability to manage multiple priorities
Attention to detail, problem solving, and the desire to be pro-active.
Ability exercise flexibility and responsiveness
Strong interpersonal, communication, time management and organizational skills.
Ability to comply with policies and procedures.
Strong computer knowledge and Windows skills required.

Nice To Haves

1+ Yearss Communications, marketing or event-planning experience - Preferred.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards.
Creates exceptional customer experiences with every interaction.
Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner.
Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café.
Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
Support customers in the Work Café by acting as a key point of contact.
Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners.
Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.