Woodward Copper Programs & Operations Manager

POWDR•Copper Mountain, CO

3d•$69,000 - $75,800•Onsite

About The Position

The Programs & Operations Manager is responsible for the planning, leadership, and operational delivery of Woodward Copper programs, facilities, and assigned teams. This position oversees the Woodward Barn and Woodward Summer Camp experience, including programming, staffing, training, safety, facilities, Camp orientation, medical operations, transportation, and the Visiting Pro program. This role leads supervisors and seasonal teams to ensure programs are safe, consistent, appropriately staffed, and aligned with Woodward and Copper standards. The Manager works closely with the Director, Business Manager, Terrain Parks, Risk/Safety, and other resort departments to coordinate resources, manage labor and operating expenses, and continuously improve the guest and employee experience.

Requirements

Must be at least 18 years old
Must be able to lift and carry items up to 50 lbs.
Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Fair Credit Reporting Act.
Must have a valid US Driver’s License
High School degree or equivalent
Bending, reaching, climbing
Pushing/Pulling
Prolonged standing
Eye/hand coordination
Visual concentration on equipment
Concentrated reading and writing
Rapid reaction to physical changes (operating equipment)
Peripheral, color, and depth vision
Extended periods of outdoor exposure Extreme cold
Extreme heat and sun exposure
Variation in temperature from hot to cold
Skiing/ Snowboarding Level: Expert
This position may require the use of a mountain radio/walkie-talkies for communication
3+ years of management or leadership experience required.
Strong leadership, communication, organization, problem-solving, and cross-department collaboration skills required.

Nice To Haves

5+ years of experience working with kids and/or teens preferred.
3+ years of guest service, recreation, action sports, camp, or resort operations experience preferred.
Experience managing seasonal teams, training programs, facilities, transportation, or complex daily operations preferred.
Strong knowledge of skiing, snowboarding, action sports, coaching progressions, and terrain park environments preferred.
Experience working in a camp environment strongly preferred.
Computer proficiency with Microsoft Office and relevant resort/business systems preferred.
Relevant coaching, instruction, safety, CPR/First Aid, or action-sports certifications preferred.
College degree or equivalent combination of education and experience preferred.

Responsibilities

Oversee the planning, development, execution, and continuous improvement of Woodward Copper programs and operational experiences.
Lead daily and seasonal operations of the Woodward Barn and Woodward Summer Camp, including staffing, schedules, guest flow, activities, transportation, camper movement, housing support, and contingency planning.
Develop and maintain coaching, counselor, activity, and sport-progression standards consistent with Woodward methods, brand expectations, and appropriate risk controls.
Lead Camp orientation and year-round operational training, ensuring employees are prepared to perform assigned responsibilities safely and consistently.
Oversee the operational delivery of the Camp medical program, including staffing, scheduling, readiness, documentation expectations, and coordination with qualified medical providers and Risk/Safety.
Implement applicable safety, risk-management, regulatory, and company standards within assigned operations; maintain emergency plans and ensure incidents and corrective actions are appropriately reviewed and addressed.
Oversee the Visiting Pro program, including athlete coordination, schedules, travel and lodging logistics, camper experiences, operational support, and coordination with Marketing within approved plans and budgets.
Develop staffing models and labor plans for assigned teams; lead recruitment, hiring, onboarding, training, scheduling, performance management, recognition, corrective action, and retention.
Lead and develop assigned supervisors and seasonal leaders, establishing clear expectations, accountability, communication, and decision-making responsibilities.
Manage labor and assigned operating expenses within approved budgets; monitor performance, explain variances, and adjust staffing or operating plans as needed.
Ensure the operational readiness, safety, cleanliness, presentation, and functionality of the Barn and assigned Camp environments, equipment, vehicles, and supplies.
Coordinate maintenance, inspections, repairs, utilities, snow removal, inventory, purchasing needs, and other facility support with appropriate departments and vendors.
Coordinate operational requirements with Terrain Parks, Transportation, Lodging, Lift Operations, Food & Beverage, Security, Risk/Safety, Marketing, and other internal partners.
Manage assigned operational contractors and vendors to ensure services are scheduled, safe, and delivered to established expectations.
Provide accurate operational, staffing, safety, program, and facility information to the Business Manager for product setup, guest communication, licensing, payroll, purchasing, and reporting processes.
Resolve escalated operational and guest-service concerns related to programming, coaching, facilities, safety, staffing, or program delivery.
Support Director-owned partnerships, events, special projects, and department initiatives through assigned operational planning and execution.
Maintain strong working relationships across Copper Mountain and represent Woodward Copper professionally with guests, employees, athletes, partners, and the community.
Be knowledgeable in Woodward Copper operations and provide frontline operational support during peak periods or when necessary.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events