Winter 26/27: Woodward Copper Agent

POWDR • Copper Mountain, CO

12h • Onsite

About The Position

The Woodward Copper Agent is responsible for all aspects of Woodward sales and programs coordination. Sales include but are not limited to Woodward indoor programming, summer camp, retail, and some food and beverage items. Woodward Copper Agents will work as a team selling and fulfilling online, over the phone and in person sales and reservations. This is an indoor guest facing position. The Woodward Barn includes a high-volume guest facing sales location that fulfills the Woodward Copper product within Copper Mountain resort. Agents will sell and fulfill both “walk up” transactions and advanced reservations for all Woodward Copper products through the RTP Point of Sale computer software which includes season passes, drop-in sessions, classes, Woodward Copper merchandise, day and residential Camp products, punch passes, as well as handling resort information requests. The Woodward Copper Agent position is a full-time or part-time seasonal position. Days and hours may vary but will include weekends and holidays. Must be able to work both outside on the mountain as well as in the Barn from 7:30 a.m. until evenings at 12 a.m. Good written and oral communication skills, computer skills, team player attitude, and cash handling skills required. Candidates must be available to work until the end of the season.

Requirements

• Must be able to lift 50 pounds.
• Must have a valid US Driver’s license.
• Must be at least 18 years old.
• Good written and oral communication skills
• Computer skills
• Team player attitude
• Cash handling skills required.
• Candidates must be available to work until the end of the season.
• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures.
• Is supportive of Core Values.
• Sets the example for others and is above reproach.
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks.
• Sees projects through to the finish.
• Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment.
• Is flexible with hours and days of work.
• Is able to work any hours of the day, any days of the week.
• Prioritizes and re-prioritizes personal time and work, to have a good balance in life.

Nice To Haves

• Minimum 2 years of guest service experience required.
• Minimum 1 year of retail sales and merchandising experience preferred.
• Minimum 1 year of facilities maintenance experience preferred.
• Must have 1+ year of experience working with kids and/or teens.
• Experience working in a Camp environment is preferred.
• Work experience within the snowboard, ski, and/or skate industry preferred.
• Previous resort experience in a high-volume customer-oriented environment is preferred.
• Strong communication and organizational skills required.
• Computer proficiency in MS windows which includes MS Office: Word, Excel, and Outlook preferred.
• RTP|One experience preferred.
• HS diploma or equivalent preferred.
• CDL preferred but not required
• CPR/First Aid certification preferred

Responsibilities

• Daily Duties include assisting in the secure opening and closing of the Barn location, nightly closing reports and cash deposits, as well as helping ensure the Barn itself is organized and clean at all times based on departmental standards.
• Work with internal and external partners to exhibit a sales and fulfillment operation that is seamless to the guest.
• Maintain a positive relationship with Copper Mountain Inc. and Village at Copper employees, parents, public, and other members of the Copper Mountain community.
• Be knowledgeable in all departmental aspects of Woodward Copper policies and procedures.
• Work within the (RTP|One) Point of Sale (POS) system.
• Work within a sales culture where agents are serving customers with the highest level of guest service and assist customers in purchasing complete product solutions.
• Helps sell and inventory retail merchandise in the Barn.
• Assists Coaches with indoor cross training on Skatelite features i.e. jumps to foam pits, Skatelite features.
• Follows established company-wide security, sales, reporting, and record keeping procedures and practices.
• Checks passes and camper credentials to monitor access to the Woodward Copper Barn, as well as exclusive on mountain features.
• Assists in the daily maintenance and cleaning of the Woodward Copper Barn.
• Duties may include shoveling, digging, moving features, and/or maintenance of fencing and signage.
• Assists in loss prevention through active monitoring of guest and employee actions with retail products.
• Maintains a positive attitude during eight-to-ten-hour days, and on stressful high-volume days, in order to uphold the highest standard of professionalism (including appearance and behavior at all times) as a member of the Woodward Copper Agent Team.
• Ability to communicate effectively with kids, teens, adults, and parents
• Outgoing demeanor and willingness to act as an ambassador for freestyle snowboarding and skiing, as well as acting as a role model for kids and teens.
• Drive campers safely in a 15-passenger van during summer camp operation.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.
• Upholds the most professional image.
• Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Benefits

• This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
• employee housing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED