Women's Shelter Community Living Leader

ATLANTA MISSION•Atlanta, GA

6d•$55,000 - $65,000•Onsite

About The Position

The Community Living Leader plays a vital leadership role in creating a safe, structured, and supportive residential environment for the women and children served at Restoration House. This position provides day-to-day leadership for the Community Living Assistants (CLAs) while ensuring the residential community operates with excellence, safety, and compassion. Through strong supervision, clear communication, and consistent accountability, the Community Living Leader helps cultivate an environment where clients experience dignity, stability, and encouragement as they progress through their recovery and life-transformation journey. This role partners closely with program staff, volunteers, and support teams to ensure the residential experience aligns with Atlanta Mission’s standards of care and ministry values.

Requirements

1–3 years of supervisory or team leadership experience, preferably within a residential program, shelter environment, human services organization, or mission-driven setting.
Demonstrated experience supervising and scheduling frontline staff, including assigning duties, managing shift coverage, and maintaining operational consistency in a residential or 24-hour facility environment.
Working knowledge of trauma-informed care principles, with the ability to apply these practices when supporting clients, managing staff interactions, and resolving conflicts within a residential community.
Strong leadership skills, with the ability to motivate, coach, and develop team members while maintaining clear expectations, accountability, and performance standards.
Experience managing challenging or crisis situations, utilizing sound judgment, de-escalation techniques, and effective problem-solving to maintain a safe and respectful community living environment.
Excellent communication and interpersonal skills, with the ability to effectively engage with staff, clients, volunteers, and cross-functional teams in a professional and compassionate manner.
Strong organizational and administrative skills, including the ability to document policies, procedures, reports, bed assignments, and shift schedules with a high level of accuracy and attention to detail.
Comfort working collaboratively across departments, including partnerships with volunteer services, facilities, client support services, and development teams.
Ability to manage multiple responsibilities simultaneously while maintaining flexibility, organization, and composure in a fast-paced residential setting.
Professional presence and communication skills necessary to represent Atlanta Mission during facility tours, volunteer engagements, and interactions with donors or community partners.
Must have the ability to remain in a stationary position (standing, walking and sitting)
Must have the ability to constantly operate a computer and other office equipment
Must be able to stoop, kneel, crouch, or crawl
Must be able to occasionally lift and/or carry up to 50lbs
The Community Living Leader position is classified as an Essential Role. Employees in this role are expected to be available to work on-site during emergencies, including but not limited to public health crises, severe weather events, or government-mandated actions.
Work schedules and responsibilities may be adjusted based on organizational needs, which may include occasional overnight shifts to ensure the safety and continuity of shelter operations.

Responsibilities

Team Leadership & Supervision Provide direct supervision, leadership, and ongoing coaching to Community Living Assistants (CLAs), ensuring high standards of performance, professionalism, and client engagement.
Deliver training, accountability, and performance management for team members, including providing feedback, addressing concerns, and fostering professional development.
Plan daily utilization of staff and assign duties to ensure effective coverage and support for residential operations.
Serve as operational support and back-up during staff absences or high-demand situations.
Scheduling & Operational Coordination Develop and maintain monthly staff schedules to ensure appropriate shift coverage across the residential facility.
Monitor staffing needs and adjust schedules as necessary to maintain continuity of care and supervision.
Establish clear workflows and operational practices that support efficient and consistent service delivery.
Residential Community Management Oversee the daily residential environment, ensuring a safe, respectful, and orderly community living experience for all clients.
Manage bed counts, bed assignments, and room movements while maintaining accurate documentation of residential occupancy.
Address and mediate client conflicts, utilizing sound judgment and trauma-informed practices to promote resolution and community stability.
Ensure residential guidelines and expectations are clearly communicated and consistently enforced.
Policies, Procedures & Documentation Develop, update, and maintain operational manuals, guidelines, and documentation related to community living policies, procedures, and CLA responsibilities.
Establish clear goals and plans that prioritize community living operations and support program outcomes.
Track and maintain accurate records related to residential activity and operational metrics.
Prepare monthly statistical and narrative reports summarizing residential activity, trends, and operational updates.
Cross-Department Collaboration Partner closely with the Client Support Services team to ensure cleanliness, safety standards, and facility guidelines are maintained throughout the campus.
Coordinate with Volunteer and Partnerships teams to support the implementation of volunteer services within the residential community.
Collaborate with program staff and leadership to ensure a unified approach to client care and residential engagement.
Client Engagement & Orientation Conduct orientation sessions for new clients covering community living expectations, facility layout, and residential guidelines.
Facilitate basic life-skills or community living classes that help residents successfully navigate shared living environments.
Promote a culture of respect, responsibility, and personal growth within the residential community.
Organizational Representation Assist Development, Marketing, and Public Relations teams by leading in-house tours and sharing insight into the residential experience at Restoration House.
Serve as a visible and positive representative of Atlanta Mission’s ministry to guests, visitors, volunteers, and partners.

Benefits

Health Insurance: up to 76% of company-paid
Life Insurance and Short-Term Disability: 100% company-paid
Paid Time Off (PTO):120 hours/year (or 3 weeks) during your first year
Holidays: Ten paid holidays per year
Mental Health Days: 4/year (1 per quarter)
Retirement Savings Opportunities (403(b) Plan: After one year of service, we provide a company match of 50% of your deferral up to 5%
After one year of service, we provide a 4% discretionary contribution, if you contribute at least 1%
Flexible Spending (FSA)
Health Savings Accounts (H.S.A)
Travel and Employee Assistance Program (EAP)
Employee Advocacy Services