Team Leader, Shelter Veterinary Services - Animal Shelter

Humane Colorado•Denver, CO

1d•Onsite

About The Position

Humane Colorado is seeking a compassionate, hands-on Team Lead for Shelter Veterinary Services to support daily operations at our Leslie A. Malone Center. In this role, you’ll guide veterinary technicians, assistants, and foster teams while ensuring efficient, high-quality care for animals at every stage of their journey. You’ll coordinate workflow, support staff and volunteers, and help solve real-time operational challenges in a fast-paced, mission-driven environment. This position is ideal for someone who thrives under pressure, leads with empathy, and is passionate about advancing animal welfare. Qualified candidates bring at least 2 years of animal welfare experience, strong communication and organizational skills, and a collaborative, solution-oriented mindset. Leadership or veterinary experience is a plus. Join a team dedicated to providing exceptional care for animals and the people who love them!

Requirements

Minimum of 2 years’ experience in animal welfare
High School Diploma or Equivalent
Strong interpersonal and written communication skills
Demonstrated organizational skills
Ability to utilize effective problem solving/decision making skills
Proficiency in Microsoft Office programs

Nice To Haves

Previous supervisory or lead role experience
Experience working in veterinary medicine

Responsibilities

Lead, monitor, and support daily team operations, ensuring work is completed efficiently, accurately, and in alignment with established standards of care.
Partner with managers to create daily work plans that maximize efficiency while maintaining high standards of patient and patron care.
Coordinate workflow across departments, addressing logistical challenges related to animal flow, space, staffing, and scheduling.
Proactively identify operational challenges and escalate issues to management with recommended solutions.
Foster a positive, flexible, and solution-oriented team environment, especially in high-pressure or emotionally challenging situations.
Utilize established SOPs to guide consistent and appropriate operating procedures.
Provide productive feedback on implementation and potential challenges to be experienced by the team, and propose edits as needed.
Provide day-to-day guidance, coaching, and support to staff and volunteers.
Assist managers by providing input on staff performance and development needs.
Support onboarding and training of new team members and volunteers.
Monitor data entry and documentation to ensure accurate and up to date animal records.
Support inventory management by ensuring departmental supplies are ordered and adequately stocked.
Responsible for maintaining the organization’s high standard of neat and clean facilities in assigned work areas.
Monitor medical equipment and instruments and coordinate maintenance or repairs with appropriate teams.
Ensure that local, state, and federal safety animal care standards are met.
Perform shelter opening and closing duties as needed.
Work alongside the shelter veterinary services team, providing real-time leadership and guidance to Veterinary Technician, Veterinary Assistant and Foster Associate roles.
Perform as shift “float”, providing additional support to teams and covering shifts as needed.
Coordinate daily workflow of animals through the department, including emergent needs.
Ensure efficiency and coverage of all departmental needs, including impactful oversight of SVS morning rounds.
Support managers in leading team huddles for veterinary assistants and technicians.
Perform euthanasia and other related tasks, as well as train others to do so.
Deliver excellent customer service to patrons across veterinary services, admissions, and foster care.
Triage requests for post adoption care and reimbursement requests.