WISe Program Supervisor

Akin (formerly Childhaven)•Vancouver, WA

2d•Hybrid

About The Position

The WISe Program Supervisor provides direct leadership and day-to-day operational management for a WISe team within the region, reporting to and working in close partnership with the WISe Program Manager and Director. You will supervise and develop a team of Care Coordinators, Family Partners, Youth Partners, and clinical staff — ensuring that services are delivered with fidelity to the WISe model, in alignment with Akin’s mission, vision, and values, and in full compliance with contract and regulatory requirements. This role provides both people leadership and service quality. You are the closest point of supervisory support for direct service staff and are accountable for the day-to-day performance, wellbeing, and professional growth of your team. You will implement and reinforce program standards, SOPs, and best practices disseminated by the Program Manager, and ensure those practices are consistently applied in the field. This position has access to protected healthcare information (PHI) and confidential identifiable information (CII), both paper and electronic, as required to perform related duties.

Requirements

Minimum of four to five years of direct service experience with children and families of targeted population or a combination of education and experience that demonstrates the required knowledge, skills, and abilities
2 years demonstrated supervisory experience, which reflects progressive responsibilities in hiring, firing, training, performance evaluations, conflict resolution and disciplinary counseling
A one-step Mantoux TB skin test prior to start of employment. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided
A valid driver’s license and a favorable driving record, with no more than three violations within the past three years
Knowledge of family support principles and practice, including experience with behavioral interventions and trauma-informed approaches
Demonstrated ability to lead and develop teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery
Working knowledge of the principles of accessibility, inclusion, and belonging, with a track record of incorporating these values into decision-making and team development
Strong data literacy — ability to read program metrics, identify trends, and translate findings into actionable improvements
Excellent communication and facilitation skills, with the ability to navigate complex multi-agency relationships and community partnerships
Ability to work independently and as part of a leadership team in a fast-paced, community-based environment
Demonstrated successful community organizing or community outreach experience
Proficiency in Microsoft Office suite

Responsibilities

Provide regular individual and group supervision to WISe program staff, including Care Coordinators, Family Partners, and Youth Partners
Use reflective supervision practices to support staff professional growth, wellbeing, and quality client care
Lead hiring, onboarding, and ongoing development of program staff in partnership with the Program Manager
Conduct performance evaluations and provide timely, constructive feedback that recognizes strengths and addresses areas for growth
Manage performance concerns through coaching, disciplinary counseling, and corrective action as needed, up to and including termination
Foster an inclusive, psychologically safe team culture that values diverse identities, perspectives, and lived experiences
Monitor individual and team performance against established productivity standards, WISe fidelity measures, and contract requirements
Conduct regular case record reviews and documentation audits to ensure quality, accuracy, and timeliness
Track key program metrics — including enrollment, engagement, outcomes, and service utilization — and escalate trends and concerns to the Program Manager
Identify performance gaps and work with staff to address them through targeted coaching, training, or workflow adjustments
Ensure that voice and choice of youth and families are consistently reflected in care plans and service delivery across the team
Support annual program evaluation and assessment processes as directed by the Program Manager
Oversee the day-to-day operational requirements of the WISe program and any satellite support facilities
Implement and reinforce SOPs, best practices, and program standards disseminated by the Program Manager, ensuring consistent application across the team
Ensure contract compliance across all program functions, including timely and accurate reporting
Ensure all records and statistics are appropriately maintained and reported in accordance with grant regulations and program standards
Monitor the program budget and maintain appropriate documentation for grant and contract compliance in coordination with the Program Manager
Develop and implement team-level goals and objectives in alignment with regional and organizational direction
Ensure compliance with all Akin policies and Federal, State, and local requirements
Build and maintain relationships with community partners, system stakeholders, and service providers relevant to the team’s caseload
Facilitate communication and mediation between partner agencies and community organizations as needed
Support integrated service delivery by collaborating with other Akin programs to improve family access
Participate in rotating after-hours crisis on-call coverage, providing timely response and support to youth and families outside of regular business hours
Provide supervision and consultation to staff responding to crisis situations