WISe Care Coordinator

Akin (formerly Childhaven)•Wenatchee, WA

2d•Hybrid

About The Position

The WISe Care Coordinator coordinates and facilitates the strengths-based and family-driven Wraparound with Intensive Services (WISe) process for trauma-impacted children and families. This position is the care coordinator and facilitator of the multidisciplinary Child and Family Team and is responsible for leading the team through the phases and activities of WISe. The Care Coordinator contributes knowledge and skills to ensure the team process honors each member’s role, responsibility, and perspective. Work is guided by high fidelity wraparound principles and provided in a team framework, in close collaboration with Akin’s peer partners, therapists, and natural and community supports. Emphasis is on partnering actively with families, natural supports, and other community service providers to promote safe, stable, and healthy families. This position has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

Requirements

2 years of related experience working or volunteering with children and families in the field of social services or early intervention, preferably in community-based services
Knowledge of early childhood development, with a demonstrated ability to foster relationships with parents, infants and toddlers and youth
Proficient in Microsoft Word, Outlook, and typing.
CPR and First Aid Certifications (within first 30 days)
A one-step Mantoux TB skin test prior to start of employment. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided
A valid driver’s license and a favorable driving record, with no more than three violations within the past three years
Knowledge of early childhood development with a demonstrated ability to foster meaningful relationships with parents, infants, toddlers and youth
Understanding of local and statewide family resources
Awareness of social justice and racial equity concerns that affect families; experience engaging with diverse populations
Excellent verbal and written communication skills, with the ability to build strong relationships with clients, volunteers, colleagues, and the public
Warm, compassionate approach with the ability to establish rapport and provide genuine emotional support to families
Strong facilitation, mediation, team-building, and problem-solving skills
Flexibility and responsiveness in a dynamic, community-based environment
Proficiency in Microsoft Outlook and Word; strong typing skills
Skills in facilitation, mediation, team-building and/or problem-solving
Commitment to accessibility, inclusion, and belonging; demonstrated openness to learning and contributing to an equitable workplace

Nice To Haves

Prior experience in one or more of: mental health, early childhood education, foster care, child welfare, juvenile justice, substance abuse treatment, domestic violence intervention, homelessness, or poverty alleviation, early intervention, and preferable community-based services
Experience in WISe or other Wraparound models
Multilingual

Responsibilities

Prepares for and facilitates Child and Family Team (CFT) meetings, including agenda, visual aids, tools, and resources
Schedule times and locations convenient for family and team members
Serve as the central point of communication for the Child and Family Team process
Ensures all team members receive updated copies of the Cross-System Care Plan, documentation of progress, CFT notes within 7 days after each meeting
Maintains team focus on progress toward established goals and transition out of WISe.
Assists families in identifying their children’s strengths and needs to shape an individualized family vision
Completes weekly check-in calls with families and maintain complete documentation of the child’s case records in the mandatory 48-hour window.
Ensures respect for the input, needs, and feelings of the child and family
Inform families of their rights; obtain necessary consents and releases of information
Acknowledge and celebrate milestones, successes, and transitions
Works with Family Partner to identify family support or other formal and informal resources to support child and family integration
Guide each team member to identify priority concerns, minimize conflict, and build consensus
Participate in rotating after-hours crisis on-call coverage, providing timely response and support to youth and families outside of regular business hours
Complete, update, and communicate the Family Safety and Crisis Plan with family and team members
Maintain deep familiarity with local and statewide resources across child welfare, developmental disabilities, education, and juvenile justice; actively help youth and families understand and access those services
Discern which parts of the system and available resources are most relevant to each youth and family's unique strengths and needs
Nurture positive, ongoing relationships with system partners and integrate them into the WISe team based on youth and family voice
Establish and maintain a strong connection with each youth's Managed Care Organization (MCO) to ensure access to appropriate Medicaid state plan services
Collaborate with all WISe team members to weave their areas of expertise into the planning process, supporting an integrated team approach
Maintains documentation of child’s case records and electronic health record (EHR) according to Akin policy, County and State requirements, and Wraparound fidelity guidelines. Perform reviews of documentation when required by WISe Coach or when need arises (self-audit)
Ensures compliance with all Akin policies and procedures. Adhere to all related contracts, Federal, State, and local requirements, and guidelines
Maintain productivity standards and ensure timely collection of statistical information for funding and program evaluation
Perform self-audits and documentation reviews as required by WISe supervisor and/or manager
Participate in scheduled supervision, team meetings, and administrative meetings.
Use reflective supervision to support professional growth and quality client care
Engage in ongoing professional development, in-service trainings, and continuing education (e.g., Child Abuse Awareness, HIPAA, antiracism, etc.)
Remains current with professional development requirements