Wireless Retail Sales Associate DAYTONA BEACH | S Nova Rd
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They focus on customer needs, build new and existing relationships, and develop expertise in understanding customer needs so they can educate, demonstrate, and recommend device and service solutions. This is a learning role: associates build the required skills and expertise with their team in preparation for promotion to Mobile Expert upon completion of training. The role involves helping customers continue their shopping journey, exploring individual needs, demonstrating technology, and recommending personalized solutions that may include accessories and Internet of Things devices. Associates guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They learn to use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting. They also complete training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared accountability for company success. The position requires balancing customer experience with performance goals in a fast-paced sales environment.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Balance customer experience with performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
