Wire Transfer & Vault Operations Specialist

Merchants Bank•Winona, MN

4d•Onsite

About The Position

This position serves as a primary resource for branch personnel by providing support for branch cash operations, including vault and ATM cash. In addition, they are engaged in wire transfer operations, assist with ATM hardware support, and various other operational activities while ensuring accuracy, efficiency, and exceptional customer service. The hours for this position will generally be Monday through Friday between 8am – 5pm.

Requirements

2 years Teller and vault experience desired.
Must have excellent communication and customer skills
Proficient in Microsoft Excel.
Ability to prioritize, meet deadlines and work independently.
Strong analytical and organization skills required.
Strong attention to detail and commitment to accuracy.
Proficiency with Microsoft Excel and other business applications.
Ability to handle confidential information and exercise sound judgment.
Ability to build positive working relationships and support operational excellence.

Responsibilities

Manage branch currency and coin ordering, deposit processing, forecasting, and reconciliation activities through the Bank’s virtual vault environment.
Process Federal Reserve cash transactions and maintain appropriate branch cash inventory levels.
Monitor branch cash activity, resolve exceptions, and promote adherence to established procedures.
Provide training and support to ensure consistent cash handling practices across all locations.
Process domestic and international wire transfers in accordance with Bank policies, procedures, and regulatory requirements.
Research and resolve wire transfer, ACH, and electronic payment exceptions and inquiries.
Prepare assigned regulatory and operational reports, including FR 2900 reporting.
Manage inventory and distribution of cashier’s checks, gift cards, travel cards, and other assigned branch supplies.
Coordinate maintenance and repair of Teller equipment (currency counters, coin machines and drive up equipment as well as ATM’s).
Work with vendors to ensure timely issue resolution.
Perform general ledger and account reconciliations, researching and resolving balancing differences.
Balance ATM cash
Monitor Federal Reserve account balances and support daily funding activities.
Escalate reconciliation, funding, or operational concerns as appropriate.
Process customer verification requests, audit confirmations, and other operational service requests.
Administer Social Security direct deposit setup and related account maintenance activities.
Provide prompt, professional, and accurate service to internal and external customers.
Maintain regular and dependable attendance.
Contribute to a positive and collaborative work environment.
Complete required compliance, security, and product knowledge training within established timeframes.
Perform additional duties and special projects as assigned based on business needs.