Wire Transfer Lead Specialist

KeyBank•Brooklyn, OH

5d•Hybrid

About The Position

This position is within the Wire Transfer Operations Processing team. Working with a team, this person is responsible for the processing of incoming and outgoing wire transfers, communicating with internal partners and clients for the status of wire transactions and partnering with other wire transfer team members and business partners to handle exception items. This position must also ensure the accurate and timely performance of such tasks to provide a high standard of service for the customer and to mitigate risk to Key and our clients. Essential job duties This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process Reviews and ensures proper documentation or procedures are used for moderate activities Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts. Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process Accountable for regular reporting and analysis requests Typically covers a broad range of responsibilities rather than focusing on one specific role. Is fully proficient in duties while working under moderate to limited supervision. Other duties as assigned

Requirements

Minimum 1 year of experience in operations role
High School Diploma or equivalent work experience required
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Proven strong verbal/written communication and interpersonal skills
Good judgement and decision making skills
Basic leadership skills/ability to identify issues
Demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
Ability to work with minimal supervision in decision making
Intermediate understanding of accounting principles
Intermediate understanding of loan documentation
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

Nice To Haves

College degree preferred

Responsibilities

Processing of incoming and outgoing wire transfers
Communicating with internal partners and clients for the status of wire transactions
Partnering with other wire transfer team members and business partners to handle exception items
Ensuring the accurate and timely performance of tasks
Administers moderate procedures, analysis, tasks and reporting
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines
May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
Uses some independence of thought to resolve basic issues
Recommends and implements programs to solve routine issues
Contributes to work flow or process change and redesign
Forms a foundational/basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
May train or assist in training new staff