Wire Supervisor, Payment Operations

Alpine Bank•Grand Junction, CO

11d•Hybrid

About The Position

The Payment Supervisor, in the Payment Operations department, oversees and assists with the daily operations of the assigned team and is responsible for managing, monitoring, and coordinating that team. This role requires expert knowledge of systems and duties in the assigned area, ensuring efficient and accurate performance of all team responsibilities. The supervisor sets goals for staff aligned with department and bank-wide objectives, maintains knowledge of payment rules and compliance, and communicates this information to customers and bank staff. A key responsibility is providing quality training for the assigned team, including selecting materials, coordinating programs, and delivering effective training with follow-up. The role involves escalating concerns, reporting key risk areas to management, and ensuring adequate staffing for daily functions. The supervisor will also assist with daily operational duties as needed, such as processing transactions and answering phones. Additionally, they will write and maintain departmental guidelines, assist with audit information gathering and research, and support project implementation. The supervisor acts as a back-up and assists other supervisors in the Payment Operations department. Regular and reliable on-site attendance is required as an essential function of this job. The role also includes supervisory duties such as developing staff through motivational coaching, training, and mentoring, and recommending or participating in hiring, promotions, terminations, salary adjustments, and disciplinary actions. The supervisor is directly responsible for the training and review process for the assigned specialist team.

Requirements

Ability to make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Expert knowledge of systems and duties completed by Payment Operations Specialists.
Detail oriented with exceptional organizational skills.
Ability to share technical expertise with team members and subordinates.
Ability to communicate and collaborate with team members to ensure superior results and team success.
Proficient knowledge of digital banking, payment systems, and software relevant to the Payment Operations department.
High proficiency in the use of Adobe and Microsoft Excel, Word, and PowerPoint.
Strong verbal and written communication skills.
Strong understanding of regulatory and risk requirements.
Ability to work independently with minimal supervision.
Ability to deal with frequent changes, delays, or unexpected events.
Demonstrated ability to resolve conflict in a calm manner, negotiate difficulties, and model and counsel team members regarding appropriate professional behavior.
Ability to evaluate, prioritize, manage, and supervise workflow and personnel in a timely and efficient manner.
Understands the importance of and ability to maintain confidential information.
High School Diploma or General Education Diploma (GED) equivalent required.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License required.
A minimum of two to three (2-3) years of experience within the Financial Services industry is preferred.
A minimum of one (1) year working in the Digital Banking environment or similar is preferred.
A minimum of two (2) years of supervisory experience preferred.
An equivalent combination of education and experience may be substituted on a year-to-year basis.

Nice To Haves

Bachelor's Degree or equivalent in business or a department related field is preferred.
Relevant certifications are preferred.

Responsibilities

Oversees and assists with the daily operations of the assigned team.
Manages, monitors, and coordinates the assigned team.
Ensures that all team responsibilities are being efficiently and accurately performed.
Sets goals for staff that are in alignment with department and bank-wide goals.
Maintains knowledge of payment rules and compliance and communicates to applicable customers and bank staff.
Provides quality training for assigned team within Payment Operations.
Escalates concerns and reports key risk areas to management.
Ensures staffing is adequate for daily functions.
Assists with daily operational duties when needed, such as processing transactions and answering phones.
Writes and maintains guidelines for the department processes and procedures.
Assists with gathering information for audits and research.
Assists with project implementation as needed.
Acts as a back-up and assists other supervisors in the Payment Operations department.
Develops staff by motivational coaching, training, and mentoring.
Recommends, and may participate in, hiring, promotions, terminations, salary adjustments, and disciplinary actions.
Directly responsible for training and review process for assigned specialist team.