Wire Operations Staff 1

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

5d•Onsite

About The Position

The Wire Operations Staff 1 processes incoming and outgoing domestic, international US dollar and foreign currency wire transfers. This position authenticates wire requests by validating the initiator and confirming wire transfer specifics with an authorized representative of the account. The Wire Operations Staff 1 performs callback verification with customers as entry and callbacks are performed as separate functions. This position is responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures. Rely on limited experience and judgment to plan and accomplish goals while maintaining and delivering excellent customer service.

Requirements

Basic knowledge about wire transactions.
Microsoft Office applications with intermediate excel skills.
Ability to effectively deal with unpleasant, angry, or discourteous people.
Ability to actively listen and learn and respectfully communicate with supervisors, co-workers and customers.
Ability to identify problems and suggest possible solutions using critical thinking and well-rounded judgment.
Ability to use analytical skills in dealing with systems or transactions problems.
Ability to effectively manage multiple tasks and meet deadlines.
Ability to help with projects and assignments with supervision and guidance.
Able to manage confidential information with discretion.
Ability to understand and perform foreign exchange calculation.
Excellent customer service skills, to include telephone etiquette skills.
Excellent communication and language skills (verbal and written).
High School Diploma
4+ years’ work experience in financial services industry.

Nice To Haves

PAYplus wire system. (PAYplus)
Convera - (Travelex) system.
AS400 system.
Bank Operations.
Prior customer service experience preferred.

Responsibilities

Overall responsibility for processing and maintaining record of wire transactions.
Performs work in a fast pace and deadline driven environment as well as timely notification to branches and customers.
Performs work with 100% accuracy, organize, and a level of urgency to complete tasks.
Responsible for reviewing, processing, and balancing all wire transactions and related fees.
Responsible for continuing knowledge of state and federal guidelines as related to wire activities.
Must be able to adapt to changes when necessary.
Must be able to work under guidance from Wire Operations Staff 2 and other members within the department.
Must be able to work independently, suggest improvements when needed in order to ensure effective workflow management, follow through with tasks and effective volume tracking.
Ability to comprehend the wire systems.
Assist in all fraud incidents and recovery efforts if applicable. This includes creating, responding to service messages, assisting with investigation or documentation and reporting on fraud status.
Must demonstrate excellent interpersonal skills in order to provide a good team player as well as establish & maintain effective working relationship in the department.
Meet department volume goals and established service standards.
Other duties as assigned by management. Must be willing to assist in all areas of the department’s operations and special project.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.
This position will elevate suspicious activity to supervisory staff and/or BSA department.
Completes compliance and other technical training workshops as assigned.