Wire Operations Specialist

City National Bank • Newark, DE

5d • Onsite

About The Position

Provides support for clients and colleagues processing incoming and outgoing wire transactions. Process high volumes of domestic and international wire transfers within tight regulatory timelines, Federal Reserve Bank (6pm EST/ 3pm PST cut-off) and should be able to process wire transactions with high accuracy rate leveraging wire processing software. Cross-trained to perform various wire operations functions and processes to become a subject matter expert on the team. Knowledgeable of our payment system applications while fully complying with all Bank operational and credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Code of Conduct, etc.). Responsibilities for this role, will include answer calls/emails from external clients and internal business partners with wire related inquires and callbacks to clients for wire verification and disclosures as required by applicable regulations. Identify opportunities to increase the transactional quality, increase the ability to improve the queues and improve policies & wire operations procedures. Handling of sensitive client transaction requests and the following of procedures to mitigate risk is expected. This role will be also responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.

Requirements

• Bachelor's Degree or equivalent
• 1 year banking experience.

Nice To Haves

• Has a thorough understanding of all functions of the wire processor.
• Has an excellent understanding of Bank systems as well as policies & procedures.
• May perform as a utility person for the department.
• May perform investigations.
• Has excellent verbal communication skills and good problem solving skills.
• Thorough understanding of risk conditions and able to effectively partner with Relationship Managers to communicate risks for decisions.

Responsibilities

• Captures and enters data of fax-initiated wire transaction requests into wire transfer system
• Perform verification of data entered by peer colleague for accuracy
• Perform callbacks to with authorized signer/representative to authenticate written instructions. When performing callbacks, colleague must be able to quickly assess the client situation and take appropriate action to ensure wires meet the daily deadline.
• Releases the wire for payment accurately and within agreed upon timelines
• Escalate quickly and appropriately to supervisors for review for any suspicious wires
• Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Complete all required bank training on time with a passing score
• Perform other duties as assigned or requested

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level