[Temporary] Winter Shelter Coordinator

Shelter House - Iowa City•Iowa City, IA

6d•$18 - $19•Onsite

About The Position

The Winter Shelter Coordinator is the first point of contact for guests, clients, and tenants entering Shelter House's buildings. This role involves maintaining a safe and trauma-informed environment, connecting individuals with necessary resources, and troubleshooting issues related to appointments, donation requests, and other client needs. The position requires a strong commitment to Shelter House's mission of preventing and ending homelessness.

Requirements

Ability to regulate emotions when responding to individuals in crisis.
Empathetic, trustworthy, honest, and a team player.
Proficient with Microsoft Office Suite or related software.
Ability to enter and interpret information from various databases Shelter House uses.
Strong organizational and communication skills.
Ability to establish and maintain professional boundaries.
Ability to thrive in a flexible, fast-paced, and growth-oriented environment with a positive, solution-oriented, and client-centered approach.
Experience in crisis intervention and problem-solving with the ability to diffuse situations without heightening conflict.
Understanding of or willingness to train in areas such as housing first, trauma-informed care, harm reduction, diversity, equity, and inclusion.
Strong interpersonal skills, ability to be compassionate and firm.
Reliable transportation to get to the designated work site.
High school diploma or GED.
At least one year of experience in the human services field.

Responsibilities

Maintain a safe and sanitary environment at all times.
Tolerate unruly client behavior while continuing to provide essential services.
Ensure a trauma-informed workplace by demonstrating kindness, competence, and care.
Enforce building schedules, including the safety and supervision of individuals, property, meals, and volunteers.
Staff the front desk, answer phone calls, and monitor security cameras and doors.
Supervise clients and guests with dignity and mutual respect.
Provide resource information and triage questions for individuals, families, and callers.
Provide crisis intervention and de-escalation until resolution or supervisor/Behavioral Health Coordinator response.
Respond to emergencies, follow safety procedures, and call 911 when appropriate.
Monitor visitors, check them in/out, ensure adherence to building rules, and remove unauthorized persons.
Support individuals with needs such as questions, concerns, hygiene, supplies, mail, cleaning supplies, bedding, and food.
Handle communications with the public, donors, and volunteers via phone or in-person.
Provide clear and accurate information to clients, guests, and the public.
Regularly walk exterior grounds and interior property during shifts.
Complete client intakes, including background checks (sex offender registry), and exit processes.
Maintain confidentiality.
Record client interactions and building activities at least once per shift and complete proper documentation.
Maintain sanitary conditions in dormitory/guest sleeping areas, common areas, and exterior.
Perform laundry duties for the facility.
Perform basic maintenance/custodial duties and report major maintenance issues.
Maintain order in the lobby/dining area during food services.
Provide shadowing opportunities for new team members when assigned.
Manage time to focus on urgent and important tasks.
Answer emails before leaving each day.
Confirm timesheets each pay period.
Attend meetings and training opportunities.
Assist coworkers across departments.
Perform other duties as assigned by the supervisor.