[Temporary] Winter Shelter Coordinator

Shelter House Iowa • Iowa City, IA

5d • Onsite

About The Position

You are the first person guests, clients, and tenants see when they enter one of Shelter House's buildings. Coordinators maintain a safe and trauma-informed environment, and they connect people to the help they need, troubleshooting when folks need assistance with appointments, donation requests, and anything else that might come up.

Requirements

• Ability to regulate emotions when responding to individuals in crisis.
• Empathetic, trustworthy, honest, and a team player.
• Proficient with Microsoft Office Suite or related software.
• Ability to enter and interpret information from various databases Shelter House uses.
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients, both at and outside of work.
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem solving with the ability to diffuse situations without heightening conflict.
• Understanding of or willingness to train in areas such as housing first, trauma-informed care, harm reduction, diversity, equity, and inclusion.
• Strong interpersonal skills, ability to be compassionate and firm toward those using Shelter House services.
• Reliable transportation to get to your designated work site.
• High school diploma or GED.
• At least one year of experience in the human services field.
• Must be able to walk up and down stairs.
• Must be able to move with urgency in emergent situations.
• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent transitions from sitting to standing and moving around.

Responsibilities

• Always maintain a safe and sanitary environment.
• Tolerate unruly client behavior while continuing to provide essential services to those in need.
• Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.
• Responsible for enforcing building scheduled to include the safety and supervision of individuals, property, meals, and volunteers.
• Staff the front desk, answer phone calls, and monitor security cameras and doors.
• Ability to supervise clients and guests with dignity and mutual respect at all times.
• Provide resource information or triage questions for individuals and families we serve and to those who call to apply or ask for information.
• Provide crisis intervention and de-escalation for conflict that may arise until resolved or a supervisor or Behavioral Health Coordinator can respond.
• Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate.
• Monitor visitors to the property and check-in/out visitors.
• Ensure visitors follow building rules and policies and remove unauthorized persons.
• Support and assist individuals with their needs as they arise (questions, concerns, hygiene, supplies, mail, cleaning supplies, bedding, food, and more).
• Ability to handle communications with the public, donors, and volunteers via phone or in-person.
• Provide clear and accurate information to clients, guests, and the public.
• Walk the exterior grounds and interior property regularly during shifts.
• Complete all client intakes, including relevant background checks (sex offender registry), and exit process.
• Maintain confidentiality.
• Record client interactions and building activities at least once per shift and complete proper documentation.
• Maintain sanitary conditions in all dormitory/guest sleeping areas, common areas, and exterior.
• Perform laundry duties for the facility.
• Perform basic maintenance/custodial duties (plunging toilets, turning off water) as needed and report any major maintenance issues to your supervisor.
• Maintain order in the lobby/dining area during food services by coordinating logistics with the Kitchen Manager - if applicable.
• Provide shadowing opportunities for new team members when assigned.
• Manage your time to focus on the most urgent and most important tasks.
• Answer emails before leaving each day.
• Confirm your time sheets each pay period.
• Attend meetings and training opportunities when requested, or providing notice in advance of inability to attend meetings.
• Assist your coworkers across departments.
• All other duties as assigned by your supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED