(Seasonal) Winter Lights Building Coordinator
About The Position
Winter Lights, our largest fundraiser, transforms our gardens into a dazzling display of lights from November 12th (Preview night) through January 3rd, creating an enchanting experience for all who visit. As part of our seasonal team, you'll help bring this wonder to life, ensuring that our guests enjoy a cozy, memorable evening surrounded by beauty. If you're looking to spread holiday cheer and be part of something special, we'd love to have you on board! We are currently seeking Winter Lights Building Coordinators. This role will begin at 4:30 p.m. and end by 11:00 p.m. The pay is $17.00 per hour. In this role, you'll serve as the primary contact/resource for other staff and guests at the event. This role will focus on building management. Duties include answering guest and staff questions, providing excellent customer service through various forms of communication, and monitoring radio activity during the event. The Building Coordinator ensures that guests in the building are safe and following Arboretum event regulations. This position will help monitor the Wishing Tree station, replenishing supplies when needed. The Building Coordinator regularly checks in with the Producer and is expected to interact with guests most of the shift. These interactions can occur by standing to greet guests entering the building and making periodic strolls through the building to ensure a positive and safe guest experience. This position is responsible for helping to prepare the building for guests. The Building Coordinator is also responsible for making certain that all guests have exited the building at the close of the event, radioing the shuttle to pick up staff and volunteers when their shifts are complete, and locking up the building and turning off all lights. Evenings and weekend work is required. Holiday availability is REQUIRED of all positions.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language.
- Excellent and courteous written and verbal communication skills for interaction with both internal and external publics.
- Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines.
- Ability to follow both written and oral instructions.
- Ability to coordinate tasks and establish priorities in response to work flow.
- Detail-oriented.
- High level of organization.
- Ability to manage multiple projects with accuracy.
- Stellar time management skills.
- Proficient use of computers including Microsoft Office and Google Suite.
- Ability to navigate and learn new programs quickly.
- Background check conducted as a part of employment.
- Holiday availability is REQUIRED.
Responsibilities
- Serve as the primary contact/resource for other staff and guests at the event.
- Focus on building management.
- Answer guest and staff questions.
- Provide excellent customer service through various forms of communication.
- Monitor radio activity during the event.
- Ensure guests in the building are safe and following Arboretum event regulations.
- Monitor the Wishing Tree station, replenishing supplies when needed.
- Regularly check in with the Producer.
- Interact with guests by greeting them entering the building and making periodic strolls through the building to ensure a positive and safe guest experience.
- Help prepare the building for guests.
- Ensure all guests have exited the building at the close of the event.
- Radio the shuttle to pick up staff and volunteers when their shifts are complete.
- Lock up the building and turn off all lights.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
