(Seasonal) Winter Lights Cocoa Shack Associate
About The Position
As our garden shines with enchanting Winter Lights, we need warm-hearted individuals to help serve up the perfect cup of cocoa to our guests. You'll be at the heart of the event, creating cozy, delicious drinks that add to the magic of the evening. If you love spreading warmth and joy during the holiday season, we'd love to have you join our team! Cocoa Shack Associates work in the Cocoa Shack or Cocoa Cabin selling drinks and snacks to Winter Lights attendees. This position will involve cash management. Duties will include providing excellent customer service, taking orders and processing cash and credit card sales on point of sale system, pouring alcoholic and non-alcoholic beverages, operating simple machinery like cocoa dispensers and Kegerators, and other event-operations tasks as assigned. The Cocoa Shack is heated, but staff must be prepared to work in all weather.
Requirements
- Must be at least 18 years of age
- Strong customer service skills
- Solid knowledge of event procedures
- Attentiveness to customer feedback
- Ability to use positive language
- Excellent and courteous written and verbal communication skills for interaction with both internal and external publics
- Ability to screen and direct clients and visitors to the appropriate source
- Ability to inform the public about services, processes, procedures and guidelines
- Ability to follow both written and oral instructions
- Adheres to cash policies and procedures to minimize losses
- Holiday availability is required
Nice To Haves
- High school diploma (or equivalent) is preferred
Responsibilities
- Selling drinks and snacks to Winter Lights attendees
- Cash management
- Providing excellent customer service
- Taking orders and processing cash and credit card sales on point of sale system
- Pouring alcoholic and non-alcoholic beverages
- Operating simple machinery like cocoa dispensers and Kegerators
- Other event-operations tasks as assigned
Benefits
- Paid in-person training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
