Winter Lead Lift Operator - Giants Ridge

Guest Services•Biwabik, MN

20h•Onsite

About The Position

Operates aerial lifts, conveyors, and tows while assisting passengers in the safe loading and unloading. Provides excellent customer service through interaction with all lift passengers. Additionally, the Lead Lift Operator will be responsible for providing breaks, directions, and training for lift operators in assigned areas. Join the Giants Ridge team, managed by Guest Services, and lead the way on the slopes this winter! We’re looking for an enthusiastic and dependable Lead Lift Operator to help deliver a safe and memorable experience for every guest who rides our chairlifts and conveyors. As a Lead Lift Operator, you’ll work closely with the Mountain Manager and Director of Mountain Operations to keep lift operations running smoothly each day. You’ll help train new operators, provide daily direction, assist with break coverage, and set the standard for safety, teamwork, and great guest service. If you love being outdoors, enjoy helping others, and thrive in a fast-paced mountain environment, this role is for you! This is a full-time, winter seasonal position, typically averaging 40 hours per week. The schedule includes a mix of day, evening, weekend, and holiday shifts based on operational needs, so flexibility and dependable attendance are important throughout the winter season.

Requirements

Must be at least 18 years of age.
At least 1 year of previous lift operations experience is preferred.
Must have a strong work ethic and be dependable.
Ability to understand verbal and written instructions effectively.
Must have strong customer service and communication skills.
Must be at least 18 years old.
1+ year of lift operations experience required.
Strong communication and leadership skills.
Dependable, safety-minded, and ready to work outdoors in all weather conditions.
Ability to lift 50 pounds and remain on your feet for extended periods.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicate and receive verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

Nice To Haves

At least 1 year of previous lift operations experience is preferred.

Responsibilities

Assists in the setting up of multiple lifts each day.
Provides daily on the job training to new and returning lift operators.
Leads Lift Operators in the completion of tasks as assigned by the Mountain Manager, Director of Mountain Operations, and Lift Maintenance Manager.
Trains and instructs team members in all established opening, on-shift and closing policies and procedures.
Instructs and assists others in maintenance of lift loading / unloading areas, ramps, lift entrances, and mazes in such a manner as to ease the guests’ use of the lift.
Monitors guests' use of lifts, including checking tickets and denying use of the lifts.
Provides a welcoming environment for all staff and guests.
Be knowledgeable about, follow and enforce all Giants Ridge policies, procedures and protocols.
Conducts and legibly documents daily inspections of lifts, tows and conveyors.
Effectively communicates problems to Supervisors and/or lift maintenance personnel.
Instructs participants in the proper use of Giants Ridge facilities, equipment and activity offerings.
Assists in the evacuation of a disabled lift.
Performs other duties as assigned.