Winter Intern 2026 - Client Experience Department
About The Position
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.
Requirements
- Must be enrolled in an undergraduate program and returning to school after the internship
- Eligible to work full-time for the entire duration of the program
Nice To Haves
- Organized
- Curious
- Collaborative
Responsibilities
- Support journey mapping activities including research, documentation and insight synthesis
- Assist with gathering and analyzing client and advisor feedback data
- Help track and document CX initiatives, milestones, and deliverables across workstreams
- Capture and summarize meeting outcomes, workshop insights and action items
- Assist in developing internal communication materials to support CX initiatives
- Organize and maintain CX tools and documentation (e.g., journey libraries, templates)
- Support survey development, basic analysis, and visual storytelling
- Use of AI models in streamlining workflows and process improvement opportunities
- Supporting the Client Engagement and Digital Portals teams as needed
- Other duties as assigned related to experience improvement and service design
Benefits
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
