Wine and Spirits Clerk

Hy-Vee•Raytown, MO

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service; educates customers about products; and rotates, faces, and replenishes merchandise while ensuring quality standards. The role supports a clean, orderly, and welcoming store environment and follows company, department, and applicable local and state policies, including those governing tobacco and liquor sales. The position reports to the District Store Director, Store Manager, Assistant Managers for Perishables, Store Operations, and Health Wellness Home, and the Wine & Spirits Department Manager. It has no direct reports. The clerk has daily contact with customers, employees, suppliers and vendors, government or regulatory agencies, and the general public. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Over six months up to one year of similar or related work experience.
Ability to follow detailed but relatively straightforward written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at near and far distances, with or without correction, and to perceive depth, distinguish colors, and maintain a field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Adherence to department and company policies and guidelines.

Responsibilities

Provide prompt, efficient, friendly customer service with care, patience, and professionalism.
Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and share suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work collaboratively with coworkers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise; check in and put away products and, when applicable, review invoices.
Maintain displays in the department and throughout the store.
Follow local, state, and company policies for tobacco and liquor sales.
Remove trash promptly and maintain a clean, neat work area using proper sanitation procedures.
Follow department and company guidelines for personal hygiene, dress, and workplace conduct.
Report to work as scheduled and on time.
Order products at a supervisor’s request, assist with inventory, and build displays as needed.
Assist in other store areas and perform other job-related duties and special projects as required.