Windows Systems Engineer
About The Position
James Madison University Information Technology is currently hiring for a Windows Systems Engineer, primarily responsible for Exchange on-prem and online email services in a hybrid environment, with additional responsibilities including routine and advanced system administration and customer support of cloud and on-premise Windows software and systems. As a member of the Windows Team within IT Systems & Operations, you'll be part of a high-functioning, collaborative, and supportive team, with many years of collective experience, and supportive leadership. This is an on-site position with rotating on-call, a one-week responsibility recurring approximately every 6 weeks, that requires on-site presence within one hour of being paged. It includes the opportunity for hybrid work options.
Requirements
- Demonstrated experience with deployment and management of Exchange services or other email solutions, including adhering to best practices and organizational strategy, or significant professional experience in a mid-level or higher systems engineering role, demonstrating mastery and ownership of complex mission-critical systems as a seasoned, independent contributor.
- Demonstrated success in a role that includes significant customer support responsibilities in addition to systems administration responsibilities.
- Demonstrated ability to communicate technical complexity clearly & understandably for any audience, including customers, peers, and senior leadership, through written documentation, verbal explanations, and formal presentations.
- Experience with security best practices including deployment of published benchmarks, and vulnerability management with Crowdstrike or similar software.
Nice To Haves
- Experience with installation, troubleshooting, and supporting Windows, Active Directory, M365, SAN or VMware in an enterprise environment including contingency management and disaster recovery.
- Experience with Powershell for system management tasks, or demonstrated proficiency with other scripting languages for system management tasks.
Responsibilities
- Maintaining and supporting the email environment, including Exchange and Postfix on-premises and Microsoft 365 cloud products to perform at acceptable levels, including managing SPF/DKIM/DMARC, and tenant quotas.
- Administering, troubleshooting, upgrading, patching, mitigating vulnerabilities, and resolving tickets as applicable for Email and related communication and collaboration systems, as well as Microsoft Windows physical & virtual servers, and applications managed by the Windows team.
- Providing customer support for email and other systems.
- Researching and proposing new solutions to management.
- Creating and maintaining thorough documentation of administrative processes and systems.
- Communicating empathetically with all stakeholders and adapting well to change in technology and service delivery.
Benefits
- Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
- Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
- Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
- Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
- Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
