Systems Administrator (Windows)

Bowhead•Dahlgren, VA

1d•$70,000 - $80,000•Onsite

About The Position

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The Systems Administrator will be responsible for answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers. They will apply advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. Proficient with ACAS. Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc. Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools. Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs). Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow. Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Maintain and develop IT related procedures required to support the organization. Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation. Provide recommendations for future IT needs of the organization. Maintain data files and monitors system configuration to ensure data integrity. Assist in the preparation of a monthly progress and status report. Ability to pass DISA’s ACAS training course.

Requirements

Three (3+) or more years of professional experience.
High School Diploma required
Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.
Must have the ability to multi-task and assist others to resolve IT related issues is essential.
Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
Requires a strong understanding of current Microsoft supported Windows operating systems.
DoD Directive 8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security).
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
A working knowledge of Windows Active Directory is required.
A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).
US Citizenship is a requirement for Top Secret clearance at this location

Nice To Haves

BA/BS degree preferred
An understanding of Linux operating systems is desirable; but not required.
Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.

Responsibilities

Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.
Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Troubleshooting hardware, software, and network related issues encountered by users.
Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.
Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.
Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
Coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.
Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
Maintain and develop IT related procedures required to support the organization.
Working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation.
Provide recommendations for future IT needs of the organization.
Maintain data files and monitors system configuration to ensure data integrity.
Assist in the preparation of a monthly progress and status report.
Ability to pass DISA’s ACAS training course.