Windows Division Coordinator

TIBBETTS LUMBER CO LLC•Lehigh Acres, FL

6h•Onsite

About The Position

Tibbetts Lumber Co. LLC, a Growing Lumber and Building materials company, is seeking an experienced Windows Division Coordinator. Window Division Coordinators support Tibbetts’ Outside Sales Representatives by placing and coordinating product orders and by providing superior customer service at all times.

Requirements

At least two (2) years of experience in the building materials industry preferred
Knowledge of Window products helpful
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of sales techniques, concepts and the ability to influence and persuade

Responsibilities

Provide customer service to walk-in and contractor customers, or via telephone or email, including assisting customer inquiries with product selection, pricing, availability, refunds/exchanges; generates sales quotations requiring a working knowledge of company products, procedures and practices
Engage in selling company products/services and related items.
Enter orders in the computer system
Schedule the production and delivery of orders with store operations
Use customer calls as opportunities to provide information about the features and benefits of company products leading to developing and closing new accounts.
Engage in researching, identifying and soliciting new customers for company products.
Plan and pace own work efficiency in order to meet daily, weekly, project or team related productivity goals
Trouble shoots order processing issues in order to ensure customer satisfaction and optimize sales opportunities
May participate in coordinating and conducting customer workshops
May assist with store housekeeping, stocking, inventory control and other related activities
Understand and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
Provide superior customer service to internal and external customers at all times
Other duties may be assigned