Windows Desktop Administrator – Senior Systems Administrator

General Dynamics Information Technology•Davis, CA

6d•Onsite

About The Position

The Windows Desktop Administrator supports mission system services and enterprise IT operations in demanding national security environments. The role manages the operation, configuration, and maintenance of virtual machines and their management consoles, and provides system administration, desktop, and print-service support. Responsibilities include life cycle management, engineering, integration, and sustainment of systems and assured connectivity across geographically separated locations. The position verifies system performance after hardware and software installations, resolves product and service issues, manages upgrades, diagnoses technical problems, escalates unresolved issues, and recommends potential alternatives. The administrator develops and maintains technical and training documentation, including manuals, drawings, system specifications, installation records, calibration data, service-level compliance, and quality-control information. The role also validates recovery capabilities through periodic testing, including targeted recovery tests. The work supports NIPRNet, SIPRNet, JWICS, and SAP/SAR environments and requires professional customer service to DoW customers. Shift work and after-hours emergency support may be required to provide 24/7 coverage.

Requirements

U.S. citizenship.
Currently possess a Top Secret clearance and be eligible for SCI access.
At least 4 years of experience, as stated in the job qualifications section.
Technical training, certifications, or a BS/BA.
Proficiency in troubleshooting and problem-solving.
Aptitude and initiative to learn existing and new technical concepts.
Ability to respond to emergency situations with after-hours support.
Knowledge of DISA STIG requirements for Windows-based workstations.
ITIL 4 Foundation certification.
CompTIA Security+ certification.

Responsibilities

Manage the operation, configuration, and maintenance of virtual machines and their management consoles, including Teradici, Wyse Management Suite (WMS), and the 10Zig Management Console.
Provide multidisciplinary mission-system support, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations.
Verify system performance after hardware and software installation.
Manage product and service issue resolution and upgrades.
Administer and support print services.
Diagnose technical problems, escalate unresolved issues according to established procedures, and suggest potential alternative courses of action.
Enhance and maintain training and planning documentation.
Validate recovery capabilities through periodic testing, including targeted recovery tests conducted throughout the year.
Develop and maintain technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service-level agreement compliance, and quality-control information.
Collaborate with team members and provide friendly, efficient, and professional customer service to DoW customers.
Perform shift work as required to ensure 24/7 coverage and support.
Provide after-hours support and respond to emergency situations.

Benefits

Full-flex work weeks where possible.
401(k) plan with company match.
Comprehensive health and wellness packages, including medical plan options and some plans with Health Savings Accounts.
Dental plan options.
Vision plan.
Paid education and certifications.
Professional growth opportunities.
Paid vacation and holidays.
Paid time off plans that may include sick and personal time, paid parental leave, military leave, bereavement leave, and jury duty leave.
Short- and long-term disability benefits.
Life insurance and other listed insurance offerings, including accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.