Windows Desktop Administrator – Senior Systems Administrator
About The Position
The Windows Desktop Administrator supports mission systems and enterprise IT services essential to national security. The role includes operating, configuring, and maintaining virtual machines and their management consoles, supporting lifecycle management, engineering, integration, and sustainment of mission system services, and ensuring connectivity across geographically separated locations. The position supports print services, product and service issue resolution, upgrades, and verification of system performance after hardware and software installations. It also involves troubleshooting technical issues, escalating unresolved problems, maintaining technical and training documentation, and periodically testing recovery capabilities. The role provides professional customer service to DoW customers and participates in shift work as needed to provide 24/7 coverage. The position is onsite and requires a Top Secret clearance with SCI eligibility and U.S. citizenship.
Requirements
- At least 3 years of related experience is listed in the job qualifications; the success profile also specifies 4 or more years of experience.
- Technical training, certification(s), or a BS/BA.
- Proficiency in troubleshooting and problem-solving.
- Aptitude and initiative to learn existing and new technical concepts.
- Knowledge of DISA STIG requirements for Windows-based workstations.
- ITIL 4 Foundation certification.
- CompTIA Security+ certification.
- Top Secret clearance with SCI eligibility.
- U.S. citizenship.
Responsibilities
- Manage the operation, configuration, and maintenance of virtual machines and management consoles, including Teradici, Wyse Management Suite (WMS), and 10Zig Management Console.
- Provide multidisciplinary support for mission system services, including lifecycle management, engineering, integration, and sustainment, and assure connectivity across geographically separated locations.
- Verify system performance after hardware and software installations.
- Manage product and service issue resolution and upgrades.
- Administer and support print services.
- Diagnose technical problems, escalate unresolved issues according to established procedures, and suggest alternative courses of action.
- Enhance and maintain training and planning documentation.
- Validate recovery capabilities through periodic testing, including targeted recovery tests conducted throughout the year.
- Develop and maintain technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service-level agreement compliance, and quality-control information.
- Collaborate with team members and provide friendly, efficient, professional customer service to DoW customers.
- Perform shift work as required to ensure 24/7 coverage and support.
- Respond to emergency situations with after-hours support.
Benefits
- 401(k) with company match.
- Comprehensive health and wellness packages.
- Paid education and certifications.
- Paid vacation and holidays.
- Full-flex work weeks where possible.
- Medical plan options, including some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
