Window Service Technician

Builders FirstSource•Grandville, MI

7d•Onsite

About The Position

Under some direct supervision, the Window Service Technician is an intermediate-level position and is responsible for conducting troubleshooting, warranty repairs, and diagnostics for the window division. Performs duties under the direction of the Window Department Manager. Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Requirements

High school diploma or general education degree (GED).
2 - 5 years of related experience
Or equivalent combination of education and experience.
High level of knowledge of window installation, operation, and service.
Valid driver’s license
Ethical Conduct
Problem Solving/Analysis
Technical Capacity
Attention to detail
Knowledge of industry safety practices
Knowledgeable in the use of a variety of hand and power tools
Reasoning Ability-Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Outstanding time management and organizational skills.

Responsibilities

Locates sources of problems using in-field observations, along with direction from builders and homeowners.
Carries out warranty repairs and adjustments tied to the manufacturer's warranty.
Work with their manager to ensure proper invoicing, manufacturer rebates, and job statuses are documented and executed.
Provide outstanding customer service.
Manage the window warranty area of the warehouse. Needs to control inventory in parts in the area.
Maintains technical knowledge by attending educational workshops; reviewing technical publications, and establishing personal networks.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
Other duties may be assigned