Will Call Representative
About The Position
Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Will Call Representative is the face of Shepherd: knowledgeable, dependable, and ready to help. When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth. This is not a passive role. You are the first voice and the last impression. Every interaction is an opportunity to demonstrate that Shepherd shows up — and keeps showing up.
Requirements
- High school diploma or equivalent required
- Proficiency in computer usage
- Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
- Strong attention to detail and commitment to getting things right the first time
- Dependable attendance and a team-oriented mindset
- Ability to successfully complete pre-employment screening requirements
Nice To Haves
- 1–3 years of experience in the electrical industry preferred
- familiarity with Eclipse software is a plus
- Bilingual (Spanish) proficiency is a plus
Responsibilities
- Assist walk-in and call-in customers with part identification, product selection, and order processing
- Provide accurate quotes and follow through to close — no dropped handoffs
- Build strong customer relationships that bring contractors and facility managers back by name
- Represent Shepherd professionally in every interaction — appearance, conduct, and communication
- Identify upsell and cross-sell opportunities that serve the customer’s project needs, not just the immediate order
- Develop and maintain working knowledge of electrical products across multiple product lines
- Identify parts correctly so customers get what they need the first time
- Support accurate order processing so transactions are right before they leave the counter
- Participate in ongoing product training to stay sharp and current
- Use Eclipse confidently to look up product availability, pricing, and order history
- Collaborate effectively with branch teammates in a fast-paced environment
- Support multiple product lines and adapt to shifting priorities across the day
- Complete tasks assigned by branch leadership with ownership and follow-through
- Flag issues early — stock shortfalls, order concerns, customer escalations — before they compound
Benefits
- Competitive hourly pay with opportunity for growth
- Medical, dental, and life insurance
- Prescription drug coverage
- Paid vacation and personal time
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
