Will Call - Pit Boss

Ganahl Lumber Co•Los Angeles, CA

22h•Onsite

About The Position

Ganahl Lumber Company is seeking a Will Call "Pit Boss" to manage the efficient and accurate preparation of will call orders, inspired by the speed and precision of NASCAR and IndyCar pit crews. This role is crucial to fulfilling Ganahl Lumber's mission of contributing to customer success and profitability by saving them time and enhancing their bottom line. The Pit Boss will be responsible for greeting customers, initiating paperwork, directing them to the appropriate bay, verifying order fulfillment, and ensuring all orders are prepared for the next day. The position requires familiarity with the yard's layout, stocked items, load-up techniques, and vehicle weight capacities, while prioritizing customer safety. The Pit Boss will also maintain the Pit dashboard, promote the use of the Pit program, and build relationships with customers by knowing their names and understanding their businesses. A key responsibility includes verifying correct material at the gate before customers leave the yard.

Requirements

Strong computer skills and working knowledge of Microsoft Office.
Time management and organizational skills.
Multitasking.
Creative thinker and problem solver.
Exhibits great people skills and hospitality.
Ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed.
This position requires frequent standing, walking, sitting, while working both indoors and outdoors.
Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
Ability to lift/carry up to 75 pounds regularly.
Ability to push/pull up to 75 pounds regularly.
Must wear prescribed personal protective equipment when handling material or operating equipment.
High school diploma or equivalent.
Must be able to successfully pass pre-employment and required drug screens as requested.
Must be able to successfully pass a Physical Capacity Assessments as requested.

Nice To Haves

6 months of related experience preferred.

Responsibilities

Greet all incoming customers.
Verify order and get paperwork started.
Direct all customers to appropriate bay (parking spot).
Verify that a loader is acting on the customer’s order.
Be familiar with the lay-out of the yard and stocked items.
Make sure all orders for next day are built and assembled prior to the gates opening the next morning.
Locate all orders and be familiar with locations and multiple tags.
Keep area clean and always organized.
Be familiar with load up techniques and weight capacities of vehicles.
Keep customers safe and out of harm’s way.
Take the role of others when it is needed to exceed customer expectations.
Keep the Pit dashboard updated and clean. Nothing should be in the past.
Work with sales to promote more use of the Pit.
Know the customers by name and understand their business.
Verify correct material at the gate when customers are leaving the yard.