Will Call Clerk

US Foods

3d•$13 - $21

About The Position

Join Our Community of Food People! BECOME A US FOODS® SHUTTLE DRIVER! Ready to build a career with a company that’s leading the foodservice industry? Schedule: Monday- Friday start time between 8:00am-5:00pm Pay: $18.00 per hour Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more! Excellent local leadership. US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. ESSENTIAL DUTIES AND RESPONSIBILITIES Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers. Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary. Assist customers with alternative product for any out-of-stock item they need. Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL). Manage all necessary product returns from customers to maintain proper customer service. Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction. Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations. Other duties as assigned by manager. RELATIONSHIPS Internal: Transportations staff and managers, warehouse staff and managers, sales teams External: Customers participating in will call, vendors and couriers both inbound and outbound WORK ENVIRONMENT The work will take place in a US Foods office-based environment, and both indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.

Requirements

Prior customer service experience required.
Effective communication both verbally and in writing.
Excellent telephone and customer service ability.
Basic math, analytical, and organizational skills with attention to detail.
Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
Problem solving and critical thinking abilities to solve problems of limited scope.
Conflict resolution skills.
Strong teamwork skills with the ability to support others in the department and division.
High school diploma or GED/equivalent required.

Nice To Haves

Prior warehouse or will call experience preferred.
Leadership experience and knowledge of POWM / POSS system and PIR.

Responsibilities

Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.
Assist customers with alternative product for any out-of-stock item they need.
Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).
Manage all necessary product returns from customers to maintain proper customer service.
Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
Other duties as assigned by manager.