Will Call Clerk

US Foods • Billings, MT

3d • $13 - $21

About The Position

Join Our Community of Food People!
BASIC PURPOSE
The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.
Schedule: Monday- Friday, 5 day work week - 7:30am-4:00pm

Requirements

• Prior customer service experience required.
• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Basic math, analytical, and organizational skills with attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Conflict resolution skills.
• Strong teamwork skills with the ability to support others in the department and division.
• High school diploma or GED/equivalent required.

Nice To Haves

• Prior warehouse or will call experience preferred.
• Leadership experience and knowledge of POWM / POSS system and PIR.

Responsibilities

• Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
• Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.
• Assist customers with alternative product for any out-of-stock item they need.
• Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).
• Manage all necessary product returns from customers to maintain proper customer service.
• Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
• Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
• Other duties as assigned by manager.

Benefits

• Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees