Will Call Clerk
US Foods•Streator, IL
•$20 - $21•Hybrid
About The Position
The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service. Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it!
Requirements
- Prior customer service experience required.
- Effective communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Basic math, analytical, and organizational skills with attention to detail.
- Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to solve problems of limited scope.
- Conflict resolution skills.
- Strong teamwork skills with the ability to support others in the department and division.
- High school diploma or GED/equivalent required.
Nice To Haves
- Prior warehouse or will call experience preferred.
- Leadership experience and knowledge of POWM / POSS system and PIR.
Responsibilities
- Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
- Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory.
- Assist in handing out product to customers as necessary.
- Assist customers with alternative product for any out-of-stock item they need.
- Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).
- Manage all necessary product returns from customers to maintain proper customer service.
- Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
- Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
- Other duties as assigned by manager.
Benefits
- health insurance
- pre-tax spending accounts
- retirement benefits
- paid time off
- short-term and long-term disability
- employee stock purchase plan
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
